Willian Muller

Experience

• 

  HSBC

  Sept 2004 - May 2009

  Software Developer

  Analysis, development and maintenance of Insurance systems:• Monitored the scheduled services of Insurance system’s to ensure flawless executions avoiding impact to the business• Development of enhancements for old codes, improving performance and readability• Creation of new functionalities such as new Insurance products• Acted as business tester for initial releases of fellow team member improvements to the system• Programming languages used: Java and C• Environments used: Windows and Unix Show less

• 

  ExxonMobil

  May 2009 - Jan 2016

  • Review, enhancement and creation of documentation aiming to speed up service provided and in turn, improve business work by solving their problems faster and more accurate• Training and management of 12 Analysts, helping to improve their skills and focus on areas that would bring a better return of investment to the business• Development of minor tools to track team’s performance, looking for areas to improve trough training and coaching• Earned multiple recognition programs for commitment and competence Show less

  • System Analyst

    Nov 2012 - Jan 2016

  • Senior Customer Support Analyst

    May 2010 - Nov 2012

  • Customer Support Analyst

    May 2009 - May 2010
• 

  SAP

  Mar 2016 - now

  • Software Developer

    Jun 2018 - now

  • Technical Support Consultant

    Mar 2016 - Jun 2018