Michael Tamer

Experience

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  Que3

  Oct 2007 - Apr 2008

  Customer Support Engineer

  Receive inquiry calls from customers.Review customer complaints and search for possible solution.Give information to the customers regarding their concerns.Give advises to the customers about the possible remedies or solutions regarding their problem.Record and encode the information that the customer gives.

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  Global Voice Com (GVC)

  Apr 2008 - Nov 2009

  VOIP Server Administrator

  Responsible for ensuring that the network has been customized to satisfy a customer’s wants and needs.Keeps a keen eye on the network performances.Solves any problems that arise in within the network such as crashing.Maintain the emergency systems.Record problems that Server face, and how best to solve the problem for other future references.Control access to the network.Install security programs to prevent unauthorized access to privileged data and information.Customizes routes to meet company’s needs. Show less

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  Gulf Bridge International

  Nov 2009 - Apr 2010

  IT Administrator

  Hyper-V / Failover Cluster / Windows 2008 R2 AdministrationGood Knowledge of Failover Clustering and Cluster Shared Volumes Good Understanding of trouble shooting & Microsoft Windows Server conceptsI was responsible for a wide range of tasks which keep the company's IT network, servers and security systems in good health over Virtualized Infrastructure.Help employees with some of their more basic computer needs, like setting up new users and managing back-up, security and passwords. You are also the company's internet police, monitoring internet and email use to make sure everyone is behaving. Show less

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  NOC24x7 Ltd.

  Apr 2010 - Mar 2011

  Team Leader

  My role is to help my team to work together and get the best results.High performance is a key to any business, and as Team Leader my vital role was in helping the business run smoothly.Organize team and its workload and make sure performance is kept to a really high standard.Involve delegating tasks, monitoring the team's performance, helping their training and development, completing paperwork and handling complaints.In some cases I’d carry out the same work as your team members. Show less

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  NOC For All LTD.

  Apr 2011 - Jun 2016

  Owner
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  Al Motaheda Consulting

  Jun 2011 - Sept 2012

  IT Director

  • To plan, direct, manage and oversee the activities and operations of the IT Department; administer the IT budget, staff and physical facilities of the department. • Develop Information Technology strategy in support of the company’s mission and core objectives. • Direct, control and motivate the staff of the Information Technology department. • Accountable for the management, mentoring and career development of all IT staff. • Defines and seeks approval for the level of IT resources required to meet these goals and priorities and schedules major projects. • Direct the preparation and implementation of policies, procedures and standards relating to information systems. • Responsible for researching and evaluating new technologies. • Direct, attend and participate in staff meetings and related activities; attend workshops to keep up to date with Information Technology issues. Show less

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  VTeam International

  Mar 2012 - Jun 2016

  Founder
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  Freelancing

  Jan 2016 - Jan 2016

  Freelancer
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  KINTUT Company

  Jun 2016 - now

  Founder and CEO

  During the 7 Years ago, KINTUT was chasing me everywhere, in my vision, mission and my dreams as well, but it wasn't clear enough to me.I began with NOC For All which provide IT and Network Solutions to my network. After a while, I realized that Outsourcing Business Model is on its way to vanish.In the same time, I was fascinated with the freelancing model, I started VTeam International which tried to enrich Middle East Business Culture with Freelancing as a solution for many problems faced the business sectors during time after several regional revolutions. Along time working in various projects with NOC for All and VTeam, I met in talents who can't present their skills efficiently, they lack the experience of marketing themselves.So, I am about to launch KINTUT to merge NOC "Outsourcing Model" and VTeam "Freelancing Model" into one entity KINTUT "FSP Model" and gather all talents I met under one roof to provide market with wide range of services.KINTUT is the first Freelancing Service Provider in MENA, FSP "Freelancing Service Provider" is a new concept derived by KINTUT. It is a compilation between outsourcing and freelancing where the advantages of two concepts are merged.IN FSP, NO NEED to outsource tasks for high rates nor hire permanent staff for continuous salaries.But you can get your tasks accomplished through defining which services and tasks you need and KINTUT will assign specific freelancers to do it. While KINTUT will be responsible for maintaining the service level provided and managing freelancers.On the other hand, KINTUT will have wide range - multi level of freelancers. Because we are not an outsourcing company we will provide you with different team every time. So we are exposed to be a gate to all unemployed talents.It has been long time before I decide to migrate to KINTUT where I dissolved NOC For All LTD. and VTeam International but I think I am on the right way.Michael Tamer - 27 August 2016 - www.kintut.com Show less