Neyza Albarracin Fernandez

Experience

• 

  VIVA Bolivia

  Aug 2009 - Apr 2011

  Call Center Customer Service Representative

  providing information and services to costumers.

• 

  Banco Unión S.A.

  Jul 2011 - May 2012

  Cashier

  manage and control of the money coming in and out in various banking transactions

• 

  Rockwell International school

  Jun 2012 - May 2013

  Spanish Teacher

  Spanish teacher for all grades

• 

  KeepCalling

  Sept 2013 - Apr 2014

  Customer Service Specialist

  customer service agent for English and Spanish (helping customers with their accounts and providing information regarding long distance calls)

• 

  Cosmos kids

  Jun 2014 - Aug 2014

  Substitute Teacher

  Substitute teacher for summer (kids 4-5 years old)

• 

  Sitel Group

  Sept 2014 - Aug 2015

  Customer Service Specialist with Spanish and English

  I worked in the MoneyGram project where we had to approve transactions among other services to the MoneyGram agents across the different locations.

• 

  Tungsten Network, a Kofax company

  Jul 2015 - Jan 2022

  Implementation Specialist

  Responsible for helping clients better understand company software that the customer has purchased and how to use it efficiently.

• 

  TELUS International Europe

  Feb 2024 - Aug 2024

  Customer Service Advocate

  Customer service advocate for Fitbit smartwatches and trackers