Stella Melvin Ezechukwu

Experience

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  Oil & Gas Division

  Aug 2015 - Dec 2016

  Customer Service Representative

  - Exceeded clients' expectations by compiling the necessary paperwork for a quick custom-clearing procedure to avoid sanctions from the government authorities.- Investigated technical problems and took appropriate steps to guarantee a prompt resolution.- Ensured clients received first-rate service to maintain the relationship and strengthen it for potential future business opportunities.- Handled all client communication via phone calls and emails.

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  AMG Logistics

  Feb 2017 - Oct 2017

  Client Service Representative

  - Assisted clients to arrange proper import & export documentation to avoid penalties from the relevant government authorities.- Utilised proper telephone etiquette and asked in-depth questions to immediately find solutions to issues for customers.- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.- Assisted in client's shipment bookings, tracking, and ensuring that shipments are delivered to door in good condition.- Answered customer questions regarding merchandise, pricing, and quotations.- Reached out to customers after completing service to inquire about additional service and about needs or concerns Show less

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  MEDLOG Transport & Logistics

  Nov 2017 - Nov 2020

  Customer Service Executive

  - Facilitate completion of deliveries and verify all import and export documentation to mitigate issues from relevant government agencies and ensure quality.- Manage third-party contracts to ensure delivery of required services.- Advise clients on methods, technologies, process improvements, and training that would increase overall business potential.- Ensure effective communication and satisfaction in the day-to-day interface with key account contacts.- Monitor overall performance to find bottlenecks and client challenges, troubleshoot, and provide solutions. Show less

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  MSC Mediterranean Shipping Company

  Dec 2020 - now

  Logistics/Equipment Control

  - Schedule deliveries (Imports and exports) and pickups of containers/equipment arriving at or departing depots/ports.- Control daily container activities and their deployment to ensure efficient operation.- Respond to client inquiries, queries and requests about cargo and container-related issues.- Oversee all equipment management activities including control, reporting, utilisation, and maintenance.- Enter data through Electronic Data Interchange (EDI) about deliveries, container movement status, and other logistical issues that are recorded in the computer system.- Check Electronic Data quality (EDQ) of all container movements to mitigate errors and allow customer satisfaction. Show less