Experience

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  Qatar islamic bank (qib)

  Jan 2012 - Dec 2013

  Senior customer services representative

  • Provide exceptional customer service to bank customers over the phone. This includes addressing inquiries, resolving issues, and handling complaints in a professional and courteous manner.• Educate customers about the bank's products and services, such as credit cards, loans, mortgages, and investment options.• Handle inquiries related to credit card balances, transactions, rewards programs, and issues like lost or stolen cards. • Collaborate with colleagues and supervisors to ensure a consistent and efficient customer service experience.• Review credit card limit increase requests by conducting a thorough assessment of the applicant's financial situation to determine if their income is stable and sufficient to justify a credit limit increase. Show less

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  Alrasheed real estate services

  Jan 2014 - Jun 2021

  Real estate valuer & research officer

  • Conduct valuation reports for purposes like selling, buying, and bank mortgages and ensure that reports meet requirements to include details such as property description, location, comparable sales, the right valuation methods, and the final property value.• Build relationships with multiple banks in Qatar that require mortgage valuation services.• Conduct brokerage services involves facilitating real estate transactions between buyers and sellers.• Identify properties that match the client's criteria, taking into account location, price range, size, and other specific requirements.• Compare recently sold similar properties to determine the competitive market price and understand market trends. Show less

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  Commercial bank

  Jul 2021 - now

  • Monitor centralized real estate property valuation process within the Bank.• Scrutinize and assess external valuation reports to determine their reasonability and advise about the necessary actions to protect the Bank’s interest regarding securities against lending.• Liaise and coordinate with all related departments to achieve Real Estate Risk Unit objectives.• Contributed to the development and implementation of a comprehensive Real Estate Valuation Policy.• Conducted an annual review of the performance and compliance of valuation firms engaged by the bank, ensuring that all valuation firms met Qatar Central Bank (QCB) requirements and adhered to the bank's rigorous risk standards.• Conduct desktop valuations of bank collaterals for annual review purposes and prepare comprehensive Due Diligence reports in cases of debt asset swap transactions.• Review and validate cash flows provided by business-related departments to identify potential risk exposure and highlight any concerns. Show less

  • Property Valuation Manager

    Jan 2023 - now

  • Real Estate Advisory Manager

    Jul 2021 - Dec 2022