Shontelle Barker

Experience

• 

  Media Resource Department

  Jul 2012 - Aug 2012

  Office Associate

  - Provided outstanding customer service, increasing the satisfaction rate by approximately 24%.- Assisted with the management of the overall department, resulting in a 37% improvement in productivity.

• 

  D.E. Computers Unlimited Inc.

  Jan 2013 - Apr 2013

  Technician

  - Generated $500 in sales weekly.- Courteously assisted 200+ customers by diagnosing and troubleshooting software and hardware issues. - Provided technical support and assistance via telephone and email for 40% of customers.- Installed, configured, and maintained software and hardware components of computer and network systems.

• 

  Gildan

  Jul 2015 - Sept 2015

  Data Entry Clerk

  - Executed data entry of 300+ materials from source documents to a remote database.- Maintained and updated the database system records with 100% accuracy.- Contributed to team effort through the development of harmonious interdepartmental relationships, increasing productivity by approximately 37%.

• 

  Caribbean Development Bank

  Aug 2019 - now

  - Led the test automation strategy on 5 newly created web applications using the Robot Framework.- Participated in the development of 5 innovation initiatives, improving workplace productivity by 29%.- Designed and created 20+ visualizations and reports, delivering story-driven data analysis.

  • Information Technology Assistant

    Mar 2023 - now

  • Information Technology Intern

    Aug 2019 - Mar 2023