Joseph Sirchak

Experience

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  Flex

  Jan 2012 - Jan 2013

  Information Technology Technician

  ● Handled help desk related cases (user-end troubleshooting). ● Assisted with building/rescaling network infrastructure in the company's production environment. ● Maintained and repaired IT related hardware

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  W.E.T. Automotive Systems AG

  Jan 2013 - Jan 2013

  Process Engineer

  ● Deployed CO2 based CnC laser cutters into the production line, which resulted in lowering manufacturing cost up to 20% per unit. ● Wrote technical and safety documentations in multiple languages (English, Hungarian, Ukrainian). ● Conducted in-depth research, compiled data, and prepared presentations regarding potential improvements of production cost-efficiency.

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  Self-Employed

  Jan 2014 - Jan 2017

  Supplier (Agricultural Business)

  ● Supplied produce to wholesale resellers. ● Managed an international customer contact list (mainly Eastern European). ● Price negotiation based on season and produce volume.

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  SupportYourApp

  Jan 2018 - Jan 2020

  Technical Support Team Lead

  ● Provided technical support for customers subscribed to a VPN based SaaS product. ● Supervised a team of 8 members tasked with providing support via omni-channel (phone, email, chat), which includes answering 400+ phone calls on a daily basis. ● Wrote documentations and performed quality assessments in order to ensure best possible service.

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  ALLSTARSIT

  Jan 2020 - Jan 2022

  Network Integration Engineer

  ● Integrated proprietary network solutions in to Hybrid-Fiber-Coax environments.● Performed pre-production redundancy and failover tests on systems that would provide service for 20 000+ subscribers.● Maintained network operation related documentations.

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  OpenVPN Inc.

  Jan 2022 - now

  QA Engineer

  ● Performing client-side regression testing on various platforms: Android, Windows, macOS, iOS.● Reproducing and documenting customer reported bugs.● Deploying various types of Linux & Windows servers in order to expand the test enviroment.● Providing input in regards to product development.