Fakhruddin Mohammad Khan

Experience

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  Diamond Cement Limited

  Jun 1998 - Jan 2001

  Assistant Chemist-Quality Assurance

  • Conducted comprehensive analysis of raw materials, in-process, and finished products for quality compliance.• Supervised shift quality control operations, ensuring consistent and accurate testing procedures.• Coordinated with cross-functional teams to maintain quality, fostering effective communication.• Assisted the chief chemist in overall quality management, contributing to strategy development.• Established a Quality Management System (QMS) for enhanced assurance processes.• Set up a well-equipped laboratory meeting industry standards and safety regulations.• Implemented and maintained a robust Second Mill Quality Management System for enhanced QC. Show less

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  S. Alam Cement Ltd.

  Feb 2001 - Oct 2004

  Deputy Manager & HOD-Quality Assurance

  • Improved 25 to 50-ton capacity in a full factory plant's erection and commissioning.• Implemented strategies for enhanced efficiency and productivity in the quality assurance department.• Established a fully functional laboratory meeting industry standards and safety regulations.• Managed raw material inventory, optimizing stock levels for production demand and reducing lead times.• Obtained government licenses, ensuring compliance with regulatory and legal standards.• Secured ISO certification, maintaining high-quality standards in operations.• Led 10 team members, guiding operations in the quality assurance department.• Achieved product certification, validating the quality and reliability of manufactured products.• Implemented a comprehensive system for managing customer complaints and providing technical services to enhance customer satisfaction and product performance. Show less

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  LafargeHolcim Bangladesh Limited

  Nov 2004 - now

  • Lead the Technical Services and sales team for B2C & B2B, providing guidance to Technical Engineers (TE) and Technical Officer (TO) for direct sales volume generation through projects.• Lead R & D team and work as a head of CIAC lab (Concrete Innovation and Application centre) at Gulshan.• Ensuring a strong connection between the Technical Service team and the Sales department.• Developing a market to identify business opportunities and threats related to the product range.• Organizing influencer programs and designing loyalty programs to enhance sales volume.• Releasing technical publications to enhance the knowledge of both internal and external customers.• Identifying training needs and implementing training plans for customers, influencers, and end-users.• Developing relationships with key engineers, contractors, consulting firms, and government officials to secure projects.• Maintaining a district-wise influencers' database and segmenting them for targeted nurturing.• Guiding Technical Engineers and Associates in properly handling customer complaints through Root Cause Analysis (RCA) to ensure timely resolution.• Undertaking feasibility studies with Marketing, Sales, and Production teams to align new product development with company strategy.• Evolving and developing new products in line with market requirements and anticipating demands.• Improving existing products and services to better meet the needs of end-users.• Working with the manufacturing team to enhance packaging and meet client expectations.• Analyzing and reporting customer satisfaction needs, quality, performance, and availability.• Identifying new opportunities for developing marketable products from concept to distribution.• Liaise with government bodies for product/brand enlistment and interact with standards for updates in line with global standards.• Monitoring concrete laboratory and product quality management will enhance customer satisfaction and company brand value. Show less • Launched/pre-launched 03 products in 2021, coordinating efforts across various departments.• Improved technical service visibility and team performance, achieving a 127% increase in conversion, 112% in technical sales, and 79% in influencer events. Implemented ELP & MLP.• Transferred CIAC lab to Gulshan, transforming it into a center of excellence.• Led the development of the new product "Holcim Dura". Exceeded safety KPI targets in 2021.• Make B2B sales and corporate sales plan, increasing sales from 18KT to 38KT through market development and team motivation since September 2021.• Ensured rapid product license approval from BSTI for Holcim Shokti and Supercrete Plus.• Contributed to improving 5% CF in both the Surma and Meghna areas.• Established CIAC lab, optimizing product mix design, conducting benchmarking, and supporting customer training and development.• Achieved 18% growth in project conversion and 42% growth in technical sales, fostering collaboration with universities and changing the modality of influencer meetings.• Contributed to reducing bag bursting in coordination with plant and procurement, providing technical support to aggregate and lime.• Spearheaded new product development initiatives for fair face cement, Crack protect cement and masionary cement. Worked on developing concrete block, AAC blocks and reducing the clinker factor by 8% in export cement.• Contributed to developing the e-commerce site "Nirman Bhandob" and implemented TSE Apps.• Led the recall and disposal of 1.4 million faulty bags in B2B, saving 22.4 million taka.• Utilized 90,000 old stitch bags in B2B, reducing warehouse inventory that had been stagnant. Show less • Achieved the Best RSM Award in 2017 for outstanding market development, contributing to a 52% growth in the Chittagong market.• Led a team of 35 members, fostering collaboration and effective communication.• Increased sales from 8000 tons to 22000 tons, showcasing sales and market expansion strategies.• Developed the Chittagong to Cox's Bazar new market, expanding the business reach.• Mitigated customer trust issues on LHB business continuity at Chittagong through meetings.• Addressed the challenge of reducing stock from a floating barge, signing the first Service Level Agreement (SLA) with customer CCL to use the warehouse, resulting in significant cost savings.• Developed an ROI-based business model, persuading customers to link volume to profitability.• Convinced existing dealers to appoint new dealers to expand the distribution network.• Motivated the team to achieve the highest year-over-year growth (52%) in the region, increasing the market share from 3% to 5.5%.• Implemented a systematic approach to daily collections, maintaining Days Sales Outstanding (DSO) below 20 throughout the year and achieving less than 15 by the end of the year.• Conducted micro-market surveys to prepare next year's strategic plan.• Established a close monitoring system for Sales Promotion Officers (SPO) and team performance.• Effectively utilized various schemes to generate additional volume.• Expanded the distributor network from 21 to 35 and increased retail outlets from 469 to 749.• Proposed and implemented special business cases for key customers, resulting in an additional sales of 20,000 tons.• Organized team motivational activities and recognition events, including regular monthly meetings in various locations and token gifts for high-performing distributors. Show less • Received Best Reward in 2015 for significant contributions to incorporating alternative raw materials in cement manufacturing within the group, contributing to saving $250 M at the group level. • Achieved Lafarge Group Award in 2008 for the most notable improvement in C/k (clinker coefficient) across the entire group.• Collaborated to increase cement mill output by 10% (from 100 to 110 TPH) above the rated capacity.• Collaborated to achieve a 15% increase in clinker production from the rated capacity.• Optimized cement bag quality, reducing bag bursting from 1% to 0.15%.• Developed 02 products, PLC and PCC, enhancing the portfolio to meet diverse market demands.• Published 04 articles on the Lafarge group portal and contributed valuable insights.• Published 03 articles in international journals, highlighting contributions to the broader industry.• Contributed to the Successful erection and commissioning of a 4000-ton Clinker Kiln process in a day.• Managed 5000 tons of Cement production, demonstrating effective management and operations.• Led a team of 25 members, fostering collaboration and ensuring efficient quality assurance processes. 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  • Head of Technical Services and Product Development

    Oct 2022 - now

  • Head of B2B and Technical Support

    Jun 2021 - Sept 2022

  • National Sales Manager-Aggregate

    Sept 2020 - May 2022

  • Head of Sales Strategy & Market Development

    Jul 2019 - Aug 2020

  • Regional Sales Manager

    Dec 2016 - Jul 2019

  • Quality Assurance Manager

    Nov 2004 - Nov 2016