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Tia Cowman

Tia Cowman

Gastvrouw

Followers of Tia Cowman411 followers
location of Tia CowmanMalahide Demesne, Fingal, Ireland

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  • Timeline

  • About me

    Training Specialist and performance coach for the Hertz European Contact Centre

  • Education

    • Friesland college leeuwarden

      1985 - 1987

    • Dublin Business School

      2019 - 2020
      Diploma Performance Coaching

  • Experience

    • The Gresham Hotel

      -
      Gastvrouw

    • Hertz

      Mar 2009 - now

      Develop and deliver training in the Hertz reservation system and processes. Cross train agents in the Hertz customer service systems and procedures.Perfornance coaching sessions to develop and improve agents performance. Systems used are Excalibur, Salesforce, IBM just to name a few.

      • Training Specialist

        Apr 2017 - now

      • Trainer and Performance Coach

        Mar 2009 - Apr 2017

  • Licenses & Certifications

    • Gastvrouw - gastheer

      Wine certificate

    • In house training in performing coaching

      Hertz service centre.
      Jun 2013