Elizabeth Dickerson

Experience

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  Frederik Meijer Gardens & Sculpture Park

  May 2010 - Aug 2010

  Events and Hospitality Intern

  This internship included the planning and coordinating of many different types of events, included weddings, personal parties, conferences, etc. I worked with many clients; taking meetings and giving tours of the facility. I also helped run many of the events, with a focus on weddings and wedding rehersals.

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  Central Michigan University

  Aug 2010 - May 2011

  Administrative Assistant

  This job included many office duties including mail distribution, filing, copying, filling order requests, answering the phones, helping walk-in students, and working with/around confidential information. I also worked with most Microsoft Office Suites programs, including Word and Excel.

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  JW Marriott Grand Rapids

  Oct 2011 - Mar 2016

  Affluent in Consolidated Inventory/Total Yield (CI/TY)Respond to all incoming catering sales inquiriesPromote and sell up to 12,000 square feet of meeting spaceDemonstrate experienced negotiation skills and creative selling abilityDetail and manage all aspects of events including catering, set-up and audio visual requirementsEffectively communicate with all departments to ensure flawless execution of all eventsEnsure billing is accurate and sent to the client in a timely manner Show less Affluent in Consolidated Inventory/Total Yield (CI/TY)Response Manager for new opportunities and inquiriesAssist Sales Managers with turnovers, status changes, blocking space, generating proposals and contracts, and obtaining final guaranteesPrepare daily and weekly reports for multiple departmentsOversee events on the electronic readerboard systemEnsure timely postings of Marriott Reward points for qualified Rewarding Events groupsRequest and obtain parking passes for all necessary groups Show less Oversee front office operations on a daily basis, including any and all guest requests, problems, and experiencesManage the concierge department and concierge loungeAssist in running monthly front office meetings for all front desk associatesEvaluate all front office associates quarterly and help all associates achieve set goals within the companyEnsure all money handling is accurate and accounted for each dayLead by example in regards to customer service and making sure guests have an exceptional experience with us every time! Show less

  • Event Manager

    Sept 2015 - Mar 2016

  • Sales and Events Administrator

    Feb 2014 - Sept 2015

  • Front Office Supervisor

    Jan 2013 - Feb 2014

  • Front Desk Associate, Concierge, and Spa Concierge

    Oct 2011 - Jan 2013
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  Harvard Law School

  Apr 2016 - Feb 2017

  Staff Assistant, Dean of Students Office

  Efficiently oversee all daily front desk activity including managing the DOS email, answering phones and greeting walk-insAssist law students in any matter overseen by the Dean of Students OfficeManage DOS credit card, including statements and receipts for student organizations and journalsOversee the discounted public transporation pass program for law studentsContribute to the planning and execution of student orientation and commencementComplete projects as assigned by the Dean and Senior Director Show less

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  JW Marriott Grand Rapids

  Feb 2017 - Apr 2019

  Accounts Receivable

  Provide professional customer service to all guests with billing questions and concerns.Oversee all sales and events billing, including compiling and sending out accurate invoices as well as ensuring payment is received.Manage billing for all Marriott Rewards, third party, and direct bill reservations.Work daily with confidential credit card information.

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  Grand Valley State University

  Apr 2019 - now

  Annual Giving report and list production, visit preparation, research, meeting coordination, presentation creation, and prospect managementProject manage all Annual Giving appeals including scheduling intake meetings, serving as the primary proof-reader, coordinating all list needs with the List Management Assistant, and ensuring timely deliveryManage all Annual Giving reports provided to university leadership on a daily, weekly, and monthly basisProof, edit, and approve all communication pieces and Annual Giving receipt letters Show less

  • Data and List Manager

    Apr 2023 - now

  • List Management Assistant

    Oct 2021 - Mar 2023

  • Annual Giving Coordinator

    Apr 2019 - Oct 2021