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Caroline Eisenhauer

Caroline Eisenhauer

Followers of Caroline Eisenhauer608 followers
location of Caroline EisenhauerFrankfurt, Hesse, Germany

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  • Timeline

  • About me

    Client Success Manager at Visa

  • Education

    • German School of Lisbon

      -
      Abitur 2,3

    • Universidade Europeia

      2016 - 2018
      Master's degree Business management master thesis : emotional intelligence and team coaching

      Key subjects of the Master Program: - Business Intelligence, Business Negotiation, Business Strategy, Finances I, Global Marketing, Project Management, Team Management and Corporate Finances.

    • Universität Bremen

      2011 - 2012
      Erasmus International Relations

    • Universidade Nova de Lisboa

      2009 - 2012
      Bachelor's degree Political Science and International Relations 16 valores

      Main Subjects: - Constitutional Law, Political Economy, Statistics, Contemporary International Politics, Security Studies and International Law

  • Experience

    • Orange

      Jan 2013 - Jul 2014

      Responsible for the newcomer and upskill trainings Client Management und Complaint Manager

      • Trainer

        Feb 2014 - Jul 2014

      • Complaints Manager

        Jan 2013 - Jan 2014

    • Mimos e Elogios

      Jun 2014 - Dec 2016
      Business Administration Manager

      Responsible for different areas such as marketing, accounting, and human resources, negotiating with various suppliers and creation of work schedules.

    • BNP Paribas Securities Services

      Mar 2017 - Jun 2019

      Monitoring and validation of pending payments, Processing and monitoring of foreign exchange transactions, clearing booking discrepancies of nostro accounts Ensuring the processing of securities settlement, Processing foreign exchange conversions, solving settlement discrepancies with counterparties, clients, and custodians

      • Cash Account Manager

        May 2018 - Jun 2019

      • Securities Settlement Operator

        Mar 2017 - Apr 2018

    • BNP Paribas CIB

      Jun 2019 - Dec 2022
      Cash Account Manager

      Responsible for managing customer relationships of selected DAX companies. Single point of contact in collaboration with other stakeholders on a global level. Developing tailored solutions to fulfill the customers requirements. Preparing and conducting customer meetings such as Service Review Board. Identifies any service discrepancies from SLAs and escalates them with a solution-oriented approach while ensuring the interests of both the customer and the bank

    • Visa

      Jan 2023 - now
      Client Success Manager

      Responsible for building and maintaining strong relationships with leading German banks; advising and supporting customers on Visa products, services, and best practices in the BER phase; working closely with internal teams to proactively address and resolve customer issues; creating and presenting insights and relevant performance data, Escalation point of contact

  • Licenses & Certifications

    • EFSET Quick English Check - Score: Advanced / Proficient (CEFR C1/C2)

      EF Education First
      View certificate certificate

  • Volunteer Experience

    • Trainer in Istanbul

      Issued by AIESEC Portugal on Jun 2010
      AIESEC PortugalAssociated with Caroline Eisenhauer