
Dedik Abdillah
Front Office Manager

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About me
General Manager at Swiss-Belhotel Pondok Indah
Education

Indonesia Open University
-Active Economics
PPLP Dhyana Pura
-Activities and Societies: Debate team Hotel Management
Experience

Swiss-Belhotel Borneo Banjarmasin
Dec 2005 - May 2006Front Office ManagerResponsible on smooth operation in Front Office Department by providing high standard services to the guest and developing the staffDirect report to General Manager for operation coordination

Swiss-Belhotel Borneo Samarinda
Jun 2006 - Aug 2011To achieve pre-determined hotel sales targets (Rooms) and public relations strategy as outlined in the Business Plan, as well as to ensure the development of increased hotel sales long term.To effectively administer the sales, promotions and public relations functions of the department which will include implementation of the hotel's marketing, sales and public relations activities plan.To supervise and responsible of Sales and Marketing including public relations, promotions, priority plus club and Swiss-Belhotel Executive Membership Card activities. Show less
Executive Assistant Manager
Apr 2010 - Aug 2011Director of Sales & Marketing
Nov 2007 - Mar 2010Rooms Division Manager
May 2007 - Nov 2007Front Office Manager
Jun 2006 - May 2007

Swiss-Belinn Balikpapan
Aug 2011 - Feb 2016General ManagerSwiss-Belinn Balikpapan 3 star International Hotel with 133 guest rooms

Swiss-Belhotel Yogyakarta
Mar 2016 - Sept 2017General Manager4 star International Hotel with 121 guest roomsSwiss-Belhotel International currently manages a portfolio of more than *135 hotels, resorts and projects located in China, Vietnam, Philippines, Malaysia, Indonesia, Thailand, Australia, New Zealand, Georgia, Bahrain, Iraq, Kuwait, Oman, Qatar, Saudi Arabia and United Arab Emirates. Awarded Indonesia's Leading Global Hotel Chain for six consecutive years and Most Favourite 4-Star Hotel, Swiss-Belhotel International is one of the world's fastest-growing international hotel and hospitality management groups. The Group provides comprehensive and highly professional development and management services in all aspects of hotel, resort and serviced residences. Offices are located in Hong Kong, Dubai - United Arab Emirates, Shanghai - China, Sydney - Australia, Hanoi - Vietnam, Athens - Greece, Jakarta - Indonesia, Bali - Indonesia, and Auckland - New Zealand. * Numbers may fluctuate. Show less

Swiss-Belhotel Pondok Indah
Oct 2017 - nowGeneral ManagerSwiss-Belhotel Pondok Indah is a four-star international hotel in Jakarta, Pondok Indah - the luxury residential and business area of South Jakarta. Swiss-Belhotel Pondok Indah features 160 rooms including non smoking rooms and rooms for the physically challenged.
Licenses & Certifications

Fire safety essentials
Institute of HospitalityFeb 2025
Leadership
Institute of HospitalityMar 2024
Food and Beverage Breakage Control
DiverseyMar 2024
Advanced Hotel Revenue Management
Institute of HospitalityApr 2021
Emotional Intelligence Fundamentals
Institute of HospitalitySept 2021
Managing Team Performance
Institute of HospitalityAug 2021
Master Your Communication
Institute of HospitalityJun 2023
PCI DSS compliance essentials
Institute of HospitalityJan 2025
Strengthening resilience
Institute of HospitalityJan 2025
Preventative Maintenance Principles
Institute of HospitalityMar 2024
Honors & Awards
- Awarded to Dedik AbdillahSBEC Ambassador of the Year 2023 Swiss-Belhotel International Jan 2024
- Awarded to Dedik AbdillahLoyalty Award 2023 Swiss-Belhotel International Feb 2023
- Awarded to Dedik AbdillahListed in - Top 5 hotels based on Total Card Plus Sold 2021 Swiss-Belhotel International Jan 2022
- Awarded to Dedik AbdillahThe Best Hotel based on Total Card Plus Revenue 2021 Swiss-Belhotel International Jan 2022
- Awarded to Dedik AbdillahThe Best Hotel based on Total Partnership Revenue 2021 Swiss-Belhotel International Jan 2022
- Awarded to Dedik AbdillahListed in - 5 chosen participants of Kindness Campaign 2021 Swiss-Belhotel International Dec 2021 Kindness and Appreciation are such positive emotions... It is time to communicate and give appreciation to somebody! On World Kindness Day, people are encouraged to go out of their way to be kind to others, whether that be at home, work, school, or just out in public. Celebrate by pledging to do at least one intentional act of kindness on that day to benefit someone else.
- Awarded to Dedik AbdillahListed in - Top 10 hotels based on Housekeeping Audit 2019 Swiss-Belhotel International Jan 2020
- Awarded to Dedik AbdillahListed in - Top 7 hotels based on Training Hours Completed per Employee 2019 Swiss-Belhotel International Jan 2020
- Awarded to Dedik AbdillahThe Best Hotel based on Total Partnership Revenue 2019 Swiss-Belhotel International Jan 2020
- Awarded to Dedik AbdillahNominee - General Manager of The Year 2014 Swiss-Belhotel International Apr 2016
- Awarded to Dedik AbdillahNominee - Owners Relationship Award 2015 Swiss-Belhotel International Apr 2016
- Awarded to Dedik AbdillahLoyalty Award 2013 Swiss-Belhotel International Mar 2014
- Awarded to Dedik AbdillahWinner - Passion & Professionalism Award 2013 Swiss-Belhotel International Mar 2014
- Awarded to Dedik AbdillahNominee - Owners Relationship Award 2012 Swiss-Belhotel International Nov 2012 THE SUCCESS OF SWISS-BELHOTEL INTERNATIONAL IS CRITICALLY INFLUENCED BY THE RELATIONSHIP THAT SWISS-BELHOTEL INTERNATIONAL AND ITS EXECUTIVES HAVE WITH THE OWNER AND INVESTORSBY THE RELATIONSHIP THE HOTEL MANAGEMENT HAS WITH THE OWNER AND INVESTORSBY THE RELATIONSHIP THE HOTEL EMPLOYEES HAVE WITH THE OWNERS AND INVESTORSRESPECT, RECOGNITION AND SUPPORT OF THE OWNERS AND INVESTORS IS MOST IMPORTANT
- Awarded to Dedik AbdillahNominee - Passion & Professionalism Award 2012 Swiss-Belhotel International Nov 2012 "PASSION AND PROFESSIONALISM" IS PART OF THE DNA OF SWISS-BELHOTEL INTERNATIONALIT IS A UNIQUE ELEMENT OF SWISS-BELHOTEL INTERNATIONAL THAT SETS US APART FROM OTHER INTERNATIONAL MANAGEMENT COMPANIESIT IS PART OF SBI PHILOSOPHY THAT ENSURES OUR SERVICE IS FELT AS MUCH AS IT IS RECOGNIZEDIT MAKES THE GUEST "FEEL" A SWISS-BELHOTEL RATHER THAN "SEE" A SWISS-BELHOTELPASSION AND PROFESSIONALISM ARE GENERATED BY THE PRIDE, BY THE RESPECT, BY THE MOTIVATION OF EVERY… Show more "PASSION AND PROFESSIONALISM" IS PART OF THE DNA OF SWISS-BELHOTEL INTERNATIONALIT IS A UNIQUE ELEMENT OF SWISS-BELHOTEL INTERNATIONAL THAT SETS US APART FROM OTHER INTERNATIONAL MANAGEMENT COMPANIESIT IS PART OF SBI PHILOSOPHY THAT ENSURES OUR SERVICE IS FELT AS MUCH AS IT IS RECOGNIZEDIT MAKES THE GUEST "FEEL" A SWISS-BELHOTEL RATHER THAN "SEE" A SWISS-BELHOTELPASSION AND PROFESSIONALISM ARE GENERATED BY THE PRIDE, BY THE RESPECT, BY THE MOTIVATION OF EVERY MEMBER OF THE MANAGEMENT AND STAFF, OF EVERY OPERATION, OF EVERY REGIONAL, OFFICE, OF EVERY GROUP OFFICEIT IS THE REASON THAT EVERY PERSON IN THE SWISS-BELHOTEL INTERNATIONAL GROUP WANTS TO AND LOVES TO GO TO WORK EVERY DAYTHIS AWARD WILL BE BASED ON THE ABOVE EMOTIONAL QUANTITATIVE ELEMENTS AND WILL BE AWARDED TO THAT PERSON WHO DISPLAYS ALL OR SOME OF THESE IMPORTANT ELEMENTS OF SWISS-BELHOTEL INTERNATIONAL Show less
Languages
- enEnglish
- baBahasa indonesia
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