Deepak Vijay

Experience

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  3i infotech cosultancy

  Nov 2008 - Feb 2011

  Network Engineer
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  Sify

  Apr 2011 - Jan 2012

  Engineer Systems L2
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  Network Solution Pvt. Ltd. an IBM Company

  Feb 2012 - Mar 2014

  Senior Network Engineer
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  Reliance

  Apr 2014 - Oct 2015

  Manager
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  Capgemini

  Nov 2015 - May 2019

  Manager

  As a part of Capgemini, I have been associated with the below project.1. ITICS-South Europe.• Managed and trained over 20 employees on best practices and protocols to ensure optimal productivity.• Handling Client Escalations and troubleshooting L2 & L3 Levels of issues.• Maintaining SLA by resolving all service requests/Incidents within the SLA limit.• Taking daily and weekly calls with clients to understand their requirements and delegate tasks to subordinates. • Involved in Built activities such as site audit, planning, and implementation. Also, involved in the standardization of existing sites.• Configuration and installation of CISCO Switches (2960, 3750, 4500, 6500, 9K switches), HP switches (5900, 5130), CISCO (ASA 5545, 5535, ACS), Checkpoint firewall R77.30.• Implementation and management of Dynamic VLAN with ACS using mab.• Implementation of spanning-tree operations and configuring Port fast, BPDU Guard, UDLD, and Port-Channel/Trunks on the L2 network. • Managing Network Documentation like SOP and Network Diagram.• Managing network tools like PRTG, mRemoteNG, Syslog Servers, and HP IMC.• Researched network technology trends and compared them to existing architecture to present useful improvement suggestions to clients.• Managed assets and recorded inventory count for over 2K pieces of hardware and software.• Improved efficiency by defining networking standards, procedures, and service levels for 60+ business locations.• Created an in-house training program enabling employees to maintain and improve their skills in various types of software packages. Show less

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  Hydro BS India Pvt. Ltd.

  May 2019 - now

  Network Operations Lead (Manager)

  1. SDWAN Implementation•Coordination with the Service Provider to agree on MPLS and internet links bandwidth and their pricing.•Pre-configuration of Dell Servers (White Boxes), vEdge1000, vEdge100, and vEdge100B with the help of the vendor and then dispatch them to sites.•LAN readiness by configuring Core switch and coordination with Local IT for vEdge mounting and other necessary arrangements.•Coordinating with the Local IT team on Migration Window, and then finally migration of the site to SDWAN.2. Network Operations•Currently handling a Multinational Team of 10 members and providing network infra. support to around 190 sites worldwide.•Involved in the Hiring to onboarding process of network Engineers to establish a Netops Team for GBS, Jaipur branch. •Coordinating with different teams across the Globe for operation-related issues and tasks.•Develop and maintain network documentation, including network diagrams, standard operating procedures (SOPs), and troubleshooting guides.•Regularly working with the service-desk team to discuss incidents that were aged (SLA breach), misdirected, or not handled correctly to improve and align services.•Monitors and reports the performance of IT infrastructure, voice, and network components against KPIs and takes preemptive measures to minimize interruptions.•Involved in Patch Management project, to create a standard patch management process to have all device's OS versions up to date. •Participated in strategic automation projects aimed at streamlining operations, reducing manual labor, and achieving significant time savings.•Involved in Vulnerability Management project. •Involved in the migration of Network Infrastructure of the sites that are acquired by Hydro.•IP address management with Microsoft IPAM tool and Infoblox.•Participate actively in Change Management CAB meetings, providing critical insights and expertise for evaluating and approving system changes. Show less