Nicole Clark

Experience

• 

  Nedbank

  Sept 1997 - now

  Partner with HR Product Owners and Tier 2 Service Delivery Practice Leads to deliver end to endWorkforce Experience fulfilment to all workforce segments and consumers of HR Products and Servicesin Tier 0 and 1. This includes but is not limited to the design of Customer Relationship, Content andInteraction Management of HR Services in our digital channels (HR portal, WhatsApp, case managementetc.) as well as Tier One client engagement, service delivery and case management.

  • Head: HR Service Delivery (Tier 0 and 1)

    Jan 2023 - now

  • Head: Employee Services Operations

    Nov 2015 - Jan 2023

  • SAP (ERP) Human Capital Management business Lead

    Mar 2013 - Nov 2015

  • Senior Manager SLA and HR Projects

    May 2009 - Mar 2013

  • Head of People Practices

    Jan 2002 - May 2009

  • HR Manager

    Sept 1997 - Dec 2001