Adam Wood

Experience

• 

  Kintetsu World Express

  Nov 2014 - Mar 2022

  As part of the National Quality Assurance team, responsible for monitoring and measuring the effectiveness of strategy from senior management with actual performance of our national terminals.•Measure effectiveness of internal processes and external service providers in each of our business functions (air, ocean, distribution, warehousing, and customer service) through internal audits and facility inspections to ensure compliance with our objective of "Total Customer Satisfaction"•Manipulate and visualize data using Power BI to effectively present complex data in dashboards to senior management for evaluation of corporate KPIs.•Create and update internal processes as part of the company's Quality Management System in conjunction with each internal business unit•Analyze corporate KPIs and prepare findings and trends for executive leadership•Coordinate site inspections of internal facilities to ensure compliance with CBSA Partners in Protection (PIP) security requirements•Train and assist domestic and overseas operations staff in understanding Canada Border Services Agency (CBSA) import regulations•Audit incoming customs entries from overseas offices for accuracy and make changes/recommendations Show less Responsible for sourcing ocean import/export rates for all types of ocean transport (FCL/LCL/RORO/Break Bulk/DG cargo) and varieties of commodities (including Automotive, Agricultural, Chemicals, Electronics, Heavy Machinery, and Household Goods) •Analyze current and future market conditions to support senior management decisions for procuring new business and maintaining existing accounts •Monitor risk in ocean rate and currency fluctuation, changes or reductions to carrier services and routing, and port developments and create action plans with management •Collaborate with international offices to complete global RFQs and compile and distribute final quotations to sales staff or directly to customers•Administer and continually develop domestic ocean import/export rate database and provide user guidance and training on its use•Develop and maintain relationships with ocean carriers, port terminals and rail operators providing and supporting ocean and related services•Mediate between operations/customer service staff and ocean carriers•Verify invoiced freight and resolve disputes with service providers ensuring remittances and proper documentation provided to carriers and customs Show less

  • Coordinator - Quality & Internal Compliance

    Nov 2019 - Mar 2022

  • Assistant - Quality & Internal Compliance

    Apr 2018 - Nov 2019

  • Analyst - Sea Freight

    Nov 2014 - Mar 2018
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  KPMG

  Apr 2022 - now

  Manager - Global Monitoring Compliance Operations