Siya Shelembe

Hi Tech / Cellular Specialist

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City of Johannesburg, Gauteng, South Africa

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About me
ICT Services Engineer at MTN
Education
- Torque IT Rivonia
  2015 - 2015
  Fundamentals Of Windows Server Infrastructure Microsoft Course
  Perform a local media-based installation of Windows Server 2012.Select appropriate storage technologies and configure storage on Windows Server.Describe fundamental network components and terminology thus enabling you to select an appropriate network component in a particular scenario.Implement a network by selecting network hardware components and technologies and determine the appropriate network hardware and wiring components for a given situation.Describe the protocols and… Show more Perform a local media-based installation of Windows Server 2012.Select appropriate storage technologies and configure storage on Windows Server.Describe fundamental network components and terminology thus enabling you to select an appropriate network component in a particular scenario.Implement a network by selecting network hardware components and technologies and determine the appropriate network hardware and wiring components for a given situation.Describe the protocols and services within the Transmission Control Protocol/Internet Protocol (TCP/IP) suite of protocols and implement IPv4 within a Windows Server environment.Describe server roles.Implement and configure an Active Directory Domain Service (AD DS) forest.Describe the concept of defense-in-depth and determine how to implement this approach with Windows Server.Identify the security features in Windows Server that help to provide defense-in-depth. Show less
- Isibane Graduate College
  2016 - 2016
  CCNA Cousre Switching and Routing
  Describe network fundamentals and build simple LANsEstablish Internet connectivityManage and secure network devicesOperate a medium-sized LAN with multiple switches, supporting VLANs, trunking, and spanning treeTroubleshoot IP connectivityDescribe how to configure and troubleshoot EIGRP in an IPv4 environment, and configure EIGRP for IPv6Configure and troubleshoot OSPF in an IPv4 environment and configure OSPF for IPv6Define characteristics, functions, and components… Show more Describe network fundamentals and build simple LANsEstablish Internet connectivityManage and secure network devicesOperate a medium-sized LAN with multiple switches, supporting VLANs, trunking, and spanning treeTroubleshoot IP connectivityDescribe how to configure and troubleshoot EIGRP in an IPv4 environment, and configure EIGRP for IPv6Configure and troubleshoot OSPF in an IPv4 environment and configure OSPF for IPv6Define characteristics, functions, and components of a WAN Show less
- Torque IT Rivonia
  2015 - 2015
  Microsoft Certified Solution Associate ( Office 365) Exam 70-346: Managing Office 365 Identities and Requirements and 70-347: Enabling Office 365 Service
  Plan an Office 365 deployment, configure the Office 365 tenant, and plan a pilot deploymentManage Office 365 users, groups, and licenses, and configure delegated administrationPlan and configure client connectivity to Office 365Plan and configure directory synchronization between Azure AD and on-premises AD DSPlan and implement the deployment of Office 365 ProPlusPlan and manage Exchange Online recipients and permissionsPlan and configure Exchange Online servicesPlan… Show more Plan an Office 365 deployment, configure the Office 365 tenant, and plan a pilot deploymentManage Office 365 users, groups, and licenses, and configure delegated administrationPlan and configure client connectivity to Office 365Plan and configure directory synchronization between Azure AD and on-premises AD DSPlan and implement the deployment of Office 365 ProPlusPlan and manage Exchange Online recipients and permissionsPlan and configure Exchange Online servicesPlan and implement the Skype for Business Online deploymentPlan and configure SharePoint Online Show less
- Torque IT Rivonia
  2015 - 2015
  Configure Windows 8.1 Microsoft Course
  Implement Windows 8.1 technologies to secure network connections.Configure file, folder, and printer access.Implement tools and technologies that can help secure Windows 8.1 PCs and devices.Configure and control desktop apps, Windows Store apps, and virtual apps.Optimize and maintain Windows 8.1 PCs and devices.Configure mobile computer settings and to enable remote access.Determine how to recover Windows 8.1 from various failures.Describe and configure Client… Show more Implement Windows 8.1 technologies to secure network connections.Configure file, folder, and printer access.Implement tools and technologies that can help secure Windows 8.1 PCs and devices.Configure and control desktop apps, Windows Store apps, and virtual apps.Optimize and maintain Windows 8.1 PCs and devices.Configure mobile computer settings and to enable remote access.Determine how to recover Windows 8.1 from various failures.Describe and configure Client Hyper-V. Show less
- Xtensive ICT Academy (Midrand)
  2009 - 2012
  NQF Level 4 Technical Support and NQF Level 5 Systems Support A+, N+ and MCSE Windows Server 2003
  Activities and Societies: End user computing Module 1 & 2PC Support technician (Hardware) Module 1 & 2PC Support technician (Networking) Module 1 & 2PC Support technician (Software) Module 1 & 2 Advanced operating systemWindows Server 2003 Environment (MCSA/MCSE)Windows Server 2003 Active Directory Infrastructure Windows Server 2003 Network Infrastructure
- Sebetsa-O-Thole Moputso High School
  2004 - 2008
  Matric Commercial Subjects 12
  Activities and Societies: Soccer,Tutoring,Debate team Self Motivated individual who is hungry for success, respect time can deal with poeple from all levels of management. Will to go an extra mile and was not ill for one day over the last two years and I am alwalys on time you can rely on me.Professionalism is what I display at all time, I don't just need a job but a career that will challenge my knowledge and skills but still help me to strengthen up my IT skills
- CTU Training Solutions
  2013 - 2014
  Microsoft Exams: MCTS and MCSA TS: Windows 7, Configuration and PRO:Windows 7,Enterprise Desktop Support Technician
  Handling Software Installation Issue,Troubleshooting Log on Issues,Network Connectivity Issues, Performance Issues, Hardware Failure Issues, Network Printer Issues and Managing Wireless Connectivity Issues
Experience
- Edcon
  Jan 2013 - Jul 2014
  Hi Tech / Cellular Specialist
- Microsoft
  Dec 2014 - Dec 2015
  Customer Service Representative
  Assisting with activation on Windows 8.1, 10 and Office 2013 & 365. Assisting with sales on Laptops and Microsoft accessories.
- BCX
  Apr 2016 - Sept 2019
  2nd Line Server Support • Monitoring multi-client servers using System Centre Operations Manager (SCOM) • Managing Microsoft Hyper V and fail over clusters.• Resolving issues with servers that do not need an onsite technician where applicable.• Escalating issues that have business impact to the relevant people.• SQL server monitoring and maintenance.• Manage and maintain HP server environment consisting of over 1000+ servers.• Liaising with the network team during investigations on issues affecting servers.• Diagnosing and resolving technical issues where ever possible.• Troubleshooting SCOM monitoring tool.• Monitoring Server calls on BMC Remedy, ServiceNow, IT Service Management Application (ITSM7)• Monitoring backups(Net Backup)• Monitor the performance of systems, services and the network. Notes trends and initiates action when necessary• Assist with planned changes with business units in order to minimize or eliminate impact on business processes. Show less 1st Line Support • Password resets, Basic AD Administration • Provide 1st Line support to Network• Provide 1st Line Active Directory support• Provide 1st Line Messaging support • Provide 1st Line File and Print support• Provide 1st Line Citrix support • Provide 1st Line SMS support• Provide 1st Line Security support• Provide 1st Line back-ups support• Provide 1st Line ESM support• Provide 1st Line Manual Monitoring Clients• Shatterpruffe support• Provide 1st Line SAA support Show less
  - System Engineer
    May 2018 - Sept 2019
  - Junior Systems Engineer
    Apr 2016 - May 2018
- WesBank
  Oct 2019 - Oct 2021
  Desktop Support Engineer
  Support in testing and deployment of new applications and systems.Identify and repair hardware and network connectivity issues.Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment.Establish VPN access for all remote users.SCCM remote control, patch management, operating systemAssist in technical upgrading and maintaining of entire desktop and laptop systems.Train and guide staff hardware and software usage.
- MTN
  Feb 2022 - now
  Enterprise Planning Network
  • Plan network connectivity, routing and security to meet customer requirements.• Handle queries and escalations from customer.• Allocation of Private and Public IP Pools, Free Ports, VLAN building/ designing circuits.• Plan carrier class IP/MPLS network with enough capacity to meet long term service demand forecasts.• Obtain and clarify requirements from internal and external customers.• Basic understanding with Cloud Technologies administration Microsoft Azure & O365.• Monitor and remediate Managed Services customer alerts and notifications.• Assist in development of tools, workflows, and practices for Managed Services team.•Nights shifts or support 24 x 7 Coverage as per the Business needs.• Monitor the status and progress towards resolution of all open incidents.• Liaises with 3rd party vendors to resolve escalated problems and queries.• Escalation:o Escalates calls/emails/tickets to the relative parties.o Escalate, if needed, unresolved problems to a higher level of support.o Escalate the process to management level if not attended to within the set timeframe. Show less
Licenses & Certifications
- Microsoft Certified: Azure Fundamentals
  Microsoft
  May 2021
  View certificate
- Exam 346: Managing Office 365 Identities and Requirements
  Microsoft
  May 2015
  View certificate
- Exam 347: Enabling Office 365 Services
  Microsoft
  May 2015
  View certificate
- MCITP: Enterprise Desktop Support Technician
  Microsoft
  Nov 2014
- MCSA: Office 365 - Certified 2016
  Microsoft
  May 2015
  View certificate
- Microsoft Certified: Azure Administrator Associate
  Microsoft
  Jun 2021
  View certificate
- Microsoft Certified: Azure Security Engineer Associate
  Microsoft
  Jun 2021
  View certificate
- CompTIA A+ce
  CompTIA
  Mar 2016
- CompTIA IT Operations Specialist – CIOS Stackable Certification
  CompTIA
  Mar 2016
  View certificate
- CompTIA Network+ ce
  CompTIA
  Mar 2016
  View certificate
Volunteer Experience
- Computer Lab Assistant
  Issued by Sebetsa High School on Jul 2014
  Associated with Siya Shelembe