Laetitia ISHIMWE, CTFL , CTFL-PT

Experience

• 

  Rwanda Broadcasting Agency

  Jun 2011 - Jun 2012

  IT Support Specialist

  • Troubleshooting and Resolving Technical Issues• Installing and Configuring Systems• Computer maintenance.• Maintaining Systems and Networks• Providing User Support

• 

  MTN Rwanda (Escale frachisee)

  Sept 2012 - Jun 2017

  IT Support Specialist

  • Troubleshot computer and mobile devices, resolving hardware and software issues to minimize downtime.• Diagnosed and fixed printer malfunctions, ensuring smooth operations for employees.• Ensured network stability by monitoring connectivity, troubleshooting internet issues, and maintaining network devices.• Installed, configured, and maintained hardware, software, and security updates for employees.• Provided technical support and training to help users navigate IT systems efficiently. Show less

• 

  Muraho Technology

  Jun 2019 - Dec 2024

  • Expertise in performing comprehensive manual testing of web and mobile applications, including exploratory, functional, and regression testing. • Proven ability to design robust test strategies, analyze requirements, define test plans, and identify test scenarios to ensure complete test coverage and mitigate risks.• Experience in maintaining automated test scripts to improve test efficiency, reduce manual intervention, and ensure continuous integration/continuous deployment (CI/CD) processes.• Proficient in Zephyr Scale for managing test cases, test plans, and tracking execution.• Capable of performing dynamic application security testing (DAST), providing actionable insights, and working with development teams to resolve vulnerabilities to enhance application security.• Experienced in creating detailed, actionable bug reports using Jira, including capturing essential information such as bug severity, steps to reproduce, expected vs actual results, and supporting evidence like screenshots. • Proven ability to manage the entire defect lifecycle, from identification to resolution, ensuring transparent communication with developers and project teams.• Experienced in executing test cases, documenting results, and ensuring thorough validation against project specifications. • Strong attention to detail in verifying test steps and expected outcomes, enhancing overall test accuracy.• Extensive experience conducting regression testing to ensure that new features or fixes do not affect the existing functionality. • Well-versed in leading user acceptance testing (UAT), collaborating with end users to ensure that the product meets business requirements and performs as expected under real-world conditions.• Strong analytical skills to quickly identify root causes of software defects and issues. Show less

  • Test Lead

    Apr 2022 - Dec 2024

  • Software Quality Assurance Engineer

    Jun 2019 - Dec 2024