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Donna Reid

Donna Reid

Computer Support Technician

Followers of Donna Reid243 followers
location of Donna ReidHalifax, Nova Scotia, Canada

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  • Timeline

  • About me

    Director, End User Services, Enterprise Technology Services at Manulife

  • Education

    • The University of Calgary

      1987 - 1989
      Bachelor of Science (BSc) Computer Science

    • Ryerson University

      1984 - 1986
      Computer Science

  • Experience

    • Home Oil Company

      Jan 1989 - Jan 1991
      Computer Support Technician

    • PanCanadian

      Jan 1992 - Jan 1994
      Desktop Support Analyst

    • PanCanadian

      Jan 1995 - Jan 1996
      Business Service Representative

    • Canadian Pacific Railway

      Jan 1997 - Jan 1998
      Client Computing Specialist

    • Manulife Financial

      Jan 1999 - Jan 2002
      Senior Desktop Specialist

    • IBM Canada Ltd.

      Jan 2002 - Jan 2010
      Advisory Technical Professional

    • Manulife Financial

      Jan 2011 - Jan 2013
      Canadian Desktop Tower Lead

    • Manulife

      Mar 2013 - now

      • Director, Desktop Infrastructure, Enterprise Technology Services

        Mar 2021 - now

      • Global End User Support, Process & Knowledge Development

        Jul 2016 - Feb 2021

      • North American Deskside Services Request Fulfillment Lead

        Jul 2014 - Jun 2016

      • Global End User Services, Process Improvement

        Mar 2013 - Jul 2014

  • Licenses & Certifications

    • ITIL Foundations in IT Service Management

      Sept 2013

    • Canadian Securities Course

      Jul 1994

    • KCS Foundation (KCS)

      HDI
      Jul 2018