David L. Bowman

Experience

• 

  Scottsdale Insurance Company

  May 1991 - Nov 1998

  Auto Liability Claims Specialist

  Managed Excess & Surplus claims with various levels of complexity. Handled Auto PD and BI claims from inception to conclusion. Managed Third-Party Subrogation/Salvage recovery - pursuing adverse carriers for successful recoveries whenever possible and through contractual obligations. Accomplishments:• Chosen as one of three to participate in Claim Adjuster Trainee program; training provided a complete understanding of all LOB coverage and investigative techniques.

• 

  CNA Insurance

  Nov 1998 - Mar 2013

  Collaborated with business entities within a corporation to help achieve desired business objectives through the development and delivery of quality solutions. Conducted thorough needs/audience assessment at the beginning stages of an assignment to gain a thorough understanding of each department’s business needs and goals. Worked with content Subject Matter Experts to capture and develop key concepts used in the design, development and execution of training solutions. Conducted Train-the-Trainer sessions to prepare internal trainers.Served as corporate trainer. Acted as facilitator and trainer during Instructor Lead and Virtual Instruction Lead training sessions. Transferred key skills and industry knowledge to learners that improved work efficiency and productivity up to 75%.Key skills/roles:• Corporate trainer/facilitator• Lead Train-the-Trainer sessions• Needs & Skills Analysis• Adult learning/ADDIE principals • E-learning design and development• On-Boarding Specialist Show less Developed, managed and implemented projects of various sizes and complexities. Conducted offsite and onsite evaluations of system usability as well as user acceptance to help in the design and development process.Accomplishments:• Created a Paperless Claim Environment that saved approximately $300,000 in annual paper expenses• Developed and conducted training to Claim Staff (all levels) that helped claim professional learn new systems which improved productivity by 80% and claim handling proficiencies.• Systems - Assisted with the deployment of new claim systems developed resulting in improved claim handling and reduced expenses by 90%. Show less • Supervised Workers Compensation Medical-Only claim representatives and clerical staff of eight in three separate states.• Assigned tasks and issued specific deadlines• Monitored the staff to ensure they produced quality work• Recruited, hired and trained new employees• Evaluated their work and provided direction for improvement• Interpreted and communicated management's policies to the staff• Composed and delivered annual performance reviews with development plan• Maintained fiduciary reports, cashier functions and helped reduce operational expenses by 85-90% per year.• Responsible for compliance, SOX and other audit functions and reported to management with any issues and solutions. Show less Handled risk management special handling for major commercial accounts with minimum $1 million policy limits. Provided quarterly status reports, engaged in file reviews and reported unique risks to management.• Handled risk management special handling for major commercial accounts. Provided quarterly status reports, engaged in file reviews and reported unique risks to management.• Managed all aspects of claim handling in both General and Auto Liability including in-depth investigations, coverage analysis, liability and medical evaluations, and timely decision making.• Maintained legal and vendor expenses through careful and assertive management thereby reducing the overall expense ratio/combined loss ratio. Show less

  • Claims Training & Development Specialist

    Jul 2007 - Mar 2013

  • Claims Sr. Business Project Liaison

    May 2005 - Jul 2007

  • Claims Operations Supervisor

    Dec 2002 - May 2005

  • Claims Specialist – Liability (Auto & General)

    Nov 1998 - Dec 2002
• 

  The Hanover Insurance Group

  Apr 2013 - Apr 2015

  Commercial General Liability Claims Adjuster

  Responsible for the coverage analysis, investigation, evaluation, negotiation and resolution of commercial claims. Review contracts to determine Additional Named Insured and contractual indemnification status. Pursue Risk Transfer opportunities in order to reduce potential exposures and claim payments. Work closely with commercial line policyholders, risk managers, underwriters and agents.

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  Target

  Nov 2014 - Sept 2015

  Team Member

  Flow team, backroom, sales floor, and logistics.

• 

  Aldi Food Market

  Oct 2015 - Jan 2016

  Sales Associate

  Cashier, inventory management and retail experience.

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  Gordon Food Service

  Feb 2016 - now

  Assists with the management of all aspects of Store operations including customer service, store condition and the selection, training and performance management of Store Sales Associates. Provides day-to-day prioritized direction to Team Leader and sales associates in support of operational execution and customer experience while working sales floor. Utilizes daily and weekly key performance metric reporting to assess and develop performance initiatives to achieve key performance and financial objectives. Collaborates with Store Manager on directional and performance planning including annual budgeting of expense and sales planning. Show less • Assist in the management of daily store operations.• Perform cash handling functions including setting up and counting down cash drawers for cashiers, preparing/delivering bank deposits, and monitoring cash flow.• Ensure store cleanliness and proper maintenance of the store.• Monitor and perform inventory adjustments daily to assure proper balance of stock.• Support/lead the training of associates to ensure they properly perform required store operation tasks and provide superior customer service.• Assist the management team in various tasks such as setting up new plan-o-grams, organizing departments within the store and special projects as required. Show less

  • Assistant Manager

    Feb 2017 - now

  • Store Assistant Manager

    Feb 2016 - now

  • Shift Leader

    Feb 2016 - Feb 2017

  • Assistant Manager

    Feb 2016 - Feb 2017