Jesse Seno

Experience

• 

  Pools Plus LLC

  May 2011 - Nov 2014

  Service Manager/ Administrative Assistant

  -Created and launched new online marketing strategies -Contacted customers by phone and email in response to inquiries.-Promptly resolved all customer requests, questions and complaints.-Built relationships with customers and the community to establish long-term business growth.-Negotiated prices, terms of sale and service agreements.-Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.-Supervised and directed all merchandise and shipment processing. Show less

• 

  North River Golf Club

  Dec 2013 - Aug 2015

  Assistant Golf Professional

  -Implementation & training of employees on new point of sale system including Fore Reservations and Golfnow Software. -Inventory Control & auditing.-Manage leagues of 60+ players. -Maintain professional relationships with members and customers.-Carry out duties related to golf shop management such as Accounting, Customer Service, Stock orders,Employee Supervision and Scheduling.-Work directly with Owners to plan and implement ways to improve player experience.

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  GolfNow

  Aug 2015 - now

  • Responsible for all aspects of relationship management• Maximizing client satisfaction and product usage across all product and service lines• Develop customer relationships that promote retention and alignment of client goals• Drive adoption of core products and services • Implement strategic business initiatives to expand the range of offerings for GolfNow customers• Work with Golf Course Partners to support and help develop plans to operate their business daily• Review performance of distributions channels and recommend pricing and yield strategies to drive more rounds of golf and increase revenue Show less • Management of up to 40 GolfNow Plus partner's online revenue, brand management, and marketing implementation through email and social media.•Revenue management through online tee time sales and distribution. • Implement dynamic pricing and channel distribution strategies to maximize RevPAR for partners. • Execute marketing strategies to promote, engage and grow customer database through email, social media, and review website channels.•Increase Search Engine Optimization by working with Google, Yahoo, and Yelp to expand our partner's brand's digital reach.•Website monitoring and editing •In-depth analysis of highly detailed reports via Tableau reporting tool Show less GolfNow Plus Implementationist work to bring courses on board the GolfNow Plus platform. They are responsible for creating all of the initial marketing campaigns and pricing matrix for each course who joins the program.Responsibilities and Job Duties•Daily operations and systems support for golf course partners and GN Plus specialists.•Initial touch base with GN Plus client, which includes collecting social media credentials and applying auto-pricing to all online inventory•Respond to inbound correspondence, both through email and by phone, from course partners related to the onboarding of GolfNow Plus on an as needed basis•Create reoccurring market campaigns using GolfNow Plus local brand management tool, GolfNow’s software that analyzes chatter, reviews and search for golf courses•Completing the creation of GolfNow Plus client’s communication center within Salesforce, which includes connecting social media platforms and updating account page information•Responding to golfer reviews on the client’s behalf•Completing onboarding process within a 96-hour window•Conduct hand-off call between client and GolfNow Plus specialist team Show less

  • Market Sales Manager | Florida

    Jan 2023 - now

  • Customer Success Manager | New England

    Jul 2021 - Jan 2023

  • Business Services Specialist | Revenue & E-Commerce

    Nov 2018 - Jul 2021

  • GolfNow Plus Specialist | Revenue

    Mar 2017 - Nov 2018

  • GolfNow Plus Implementation

    Feb 2017 - Mar 2017

  • Client Support Specialist

    Oct 2015 - Feb 2017

  • Reservation Specialist

    Aug 2015 - Oct 2015