Maya Shah

Experience

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  Self-employed

  Aug 2015 - now

  Private Tutor

  - Managed finances, contracts, marketing, and customer recruiting- Tutored students K-12 in mathematics and SATs

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  Kumon North America, Inc.

  Dec 2018 - May 2019

  Academic Tutor

  - Assessed students’ learning needs, crafted individual curricula, and led personalized instruction for ages 10-19

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  Subway

  Mar 2019 - Jun 2019

  Sandwich Maker

  - Prepared Subway and Mama DeLuca’s meals while managing cash register - Led opening and closing procedures, daily inventory processes, and balance-book updates

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  PSEG Institute for Sustainability Studies

  Jun 2020 - Aug 2020

  Green Team Intern

  - Researched PSEG’s Scope 3 emissions (indirect emissions produced by company’s value chain), analyzed energy efficiency and waste reduction data, and created sustainability initiatives report for client - Performed Cost-Benefit Analysis for alternative waste streams and sustainable employee practices -Awarded Leadership Gold Badge through Montclair State University

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  Target

  Jun 2020 - Jun 2022

  Guest Advocate and Checkout Advocate

  - Managed in-store purchases and live drive-up orders- Led customer service team at Help Desk, and opening and closing store procedures - Restocked and organized front-of-store inventory

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  Yale School of Public Health

  Jan 2021 - May 2023

  Laboratory Research Assistant

  - Co-authored a published journal article in The Gerontologist titled ”When Harry Met Sally: Older Adult Spouses’ First Encounter Reminiscing and Well-being”- Conducted and coded 210+ interviews for Families Coping Together with Alzheimer’s Disease Study, analyzing qualitative and physiological data with SPSS and Minitab- Administered TICS (Telephone Interview for Cognitive Status) and Informed Consent surveys to participants- Collected physiological data using blood pressure monitors, Splashtop, and Caretaker Medical- Executed statistical tests on collected data; qualitatively coded transcripts from the Marriage and Chronic Conditions study, examining how emotional experiences in older married couples’ positive interactions relate to individual and relational well-being and physical health Show less

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  Curious Cardinals

  May 2021 - May 2024

  Teacher

  - Created K-12 mathematics and SAT tutoring curricula and led a cultural workshop for elementary school students

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  South Asian Girls Project

  May 2021 - Jun 2022

  Social Media Manager

  - Designed and advertised resources and opportunities on Instagram material for South Asian teenage girls (@southasianteentalk)- Expanded SAGP’s Instagram following, collaborated with partners for joint-events, negotiated advertisement deals, and recruited members for mentorship program- Conducted data analyses on social media metrics to maximize the team's impact, identify areas for growth, and create relevant material for target audience- Created and hosted events such as “Gender in the South Asian Diaspora” with Desi Rainbow Parents and Allies, “Healing Circle Event” with Beautiful Brown Project, “Navigating Mixed-Race South Asian Identities,” and “Mental Health Journaling Workshop” with Mrinal Gokhale and Mohini Salhotra Show less

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  PSEG Institute for Sustainability Studies

  May 2022 - Aug 2022

  Assistant Project Manager

  - Oversaw 2 teams of 5 students as they worked with corporations, non-profits, government agencies, and other organizations solve sustainability problems- Supervised and mentored interns in their assessment of clients’ carbon footprints, improvement of marketing and educational materials designed with Canva and Adobe Photoshop, and research of client demographics for targeted outreach using Qualtrics surveys and creation of ArcGIS maps- Led administrative meetings and managed the set up of intern training sessions, workshops, and events- Awarded ASBMB Science Communications Certificate Show less

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  Apicella + Bunton Architects

  Aug 2022 - May 2023

  Operations Manager

  - Prepared monthly revenue forecasting and project reports- Created company wiki using WordPress and developed employee IT instruction manuals- Verified and filed consultant and vendor invoices and payments with Adobe Acrobat Pro and Bluebeam Revu- Configured Windows 10 and 11 PCs; installed and updated architectural software programs- Contributed to Social Media team in firm's Instagram marketing (@apicellabunton)- Edited textures and templates with seamless appearance for Virtual Reality platforms using Adobe Photoshop Show less

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  Dispel

  Aug 2023 - now

  - Lead product infrastructure builds and implementation processes- Manage LMS project to certify Dispel’s partners, train customers, and train the Dispel Internal Team- Manage B2B sales meetings and drive internal initiatives to achieve requested customer goals- Troubleshoot and resolve customer network and infrastructure issues (on VyOS & Ubuntu machines, OpenVPN servers, transparent squid proxies)- Train and onboard new hires using the training program I created in my previous position Show less - Pioneered Dispel’s 1st, formalized Operations training program using Notion and managed LMSvendor search, competitor analysis, and purchase- Designed OV-1 government diagrams, CRM charts, FedRamp network diagrams, product demo videos in several languages, and marketing materials with Figma and Adobe Premiere, enhancing customer engagement and company visibility- Spearheaded HR hiring efforts by managing job postings and onboarding process, scheduling interviews on Workable, and creating 1st hiring SOP Show less

  • Senior Product Operations Analyst

    Aug 2024 - now

  • Product Operations Analyst

    Feb 2024 - Aug 2024

  • Analyst

    Aug 2023 - Feb 2024