Justin Allen, MBA

Experience

• 

  MetroPlus Health Plan

  Jan 2015 - Feb 2019

  Assistant Director/Regional Marketing

  As an Assistant Director I am primarily responsible for the oversight and monitoring of the daily sales activities of all Marketing Representatives within my sales region in the Marketing Department (Harlem Hospital). I work collaboratively with the Regional manager as well as other MetroPlus departments and facility partners, to ensure enrollment of potential members into one of the various lines of business. I serve as a liaison to external and internal customers – which may include providers, various employees, members and management personnel of various business partners. Mostrar menos

• 

  Verizon

  Feb 2019 - now

  Within my role, I Identify and analyze key workforce impacts within the project environment to ensure accurate requirements are provided throughout each project’s lifecycle.Generate and execute engaging communications, plans, and tracking ensuring projects with workforce impacts are designed correctly and delivered/launched on time.Facilitate stakeholder management throughout the life cycle of projects and initiatives. Develop and implement project management practices and presentations for the organization.Identifying Change Management - drive continuous improvement and incorporate results into business processes and project management practices.Execute on assigned projects and programs set forth by VCG Leadership to improve our Operational Edge, Enable Sell, Serve, Save, and Operationalize CS Strategies, Build a winning culture. Mostrar menos •Leading and managing innovative new product projects from start to finish.•Planning, anticipating issues, and adjusting to meet objectives.•Own and operate Fios/Mobile Cross selling initiative – incentive program.•Provide technical oversight and guidance to ensure that all operational activity is appropriate•Detail and communicate all phases of the project including meeting minutes, metrics, and reporting.•Identify opportunities for system automation and process improvement while providing guidance to ensure all operational activity runs efficiently.•Drive multiple projects and maintain cross functional team members aligned.•Responsible for providing analytical support, tracking projects (e.g., assisting in budget analysis and financial analysis, drafting cost estimates, work statements and billing). •Support the efficient collection, storage, transfer, manipulation, reporting of data as well as the need to deliver information for use by decision makers.•Ascertain Information - Observing, receiving, and otherwise obtaining information from all relevant sources.•Drive continual service improvement.•Interacting using computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.•Partner with cross-functional work teams (training, Finance, Engineering, Technical Support) to ensure solution onboarding and operational processes align. Mostrar menos Analyze performance trends across business partners and identifying synergies and process improvement opportunities, provide revenue forecasting for director level partner(s)• Run and organize Value Ambassador Program throughout participating partner sites to establish communication of strategies and operational practices to drive value/revenue.• Creating monthly quota targets for the Strategic Partner Channel sites for both Voice & Messaging to drive toward SPC Year End • Revenue goal. In addition to driving quota allocation, maintained incentive process for the Fios Sales & Service organization. Accuracy in the quota process allows centers to have a balanced opportunity to reach their objective. While the incentive process is important in keeping the vendor working towards a stretch objective. • Identify and distribute, best practice both internally and externally with Verizon Partners• Manage SPC CSSC, MSSC, Voice Sales & Messaging team(s); Afni (Philippines,), TechMahindra Hyderabad, India & Mexico City, TelTech (Cebu, Nova) Telvista CSSC & MSSC • Engage with partner group(s) to drive revenue improvements, uphold compliance, and implement workshops to enhance learning opportunities• Provide revenue forecasting for director level partner(s)• Provide results driven feedback to direct reports, while upholding the VZ partnership agreement Mostrar menos Consumer Sales and Service Call Center Supervisor • Supervised and motivated a team of 18–25 associates to achieve key performance indicators (KPIs) and revenue targets. • Matched talent to tasks by identifying strengths and aligning representatives with optimal queues. • Led employee engagement, development initiatives, and coaching sessions to drive performance and accountability. • Managed key business initiatives, developed innovative solutions to improve productivity, and ensured compliance with policies. • Conducted customer interaction audits to uphold service excellence and participated in calibration sessions with cross-functional teams. • Collaborated with peers and leadership to achieve organizational goals through strategic planning and execution. Mostrar menos

  • Operations Support Manager

    Nov 2024 - now

  • Senior Analyst - Program & Project Management

    Sept 2023 - Nov 2024

  • Senior Analyst - Performance Management

    Sept 2020 - Sept 2023

  • Sales Supervisor Consumer Mass Business

    Feb 2019 - Sept 2020