Mohammed Sadique Murshid, PMP® CSM®

Experience

• 

  Huawei Technologies Bangladesh Ltd.

  Aug 2005 - Mar 2017

  • Realized 30% year-on-year cost savings for Assurance, Managed Service, Spare Parts, and Training Services through procedure improvement and resource management• Transformed logical thinking to team tasks to achieve 100% business target• Accomplished and ensured end to end Contract Management process and Data Analysis to ensure future business domains, preventive maintenance addition, and resource development plan• Obtained the Project portfolio 5% over the country baseline and the same with the regional target through key project success measures and analytic capabilities• Maximized project team performance by more than 90%, providing team members with a clear sense of direction and an understanding of respective obligations and by encouraging open discussion of ideas, issues, and competing viewpoints Show less • Reached the highest internal and external customer satisfaction maintaining the budget, cost baseline, target upgrades, network safety baseline, and resource utilization• Confirmed 100% effective Product Lifecycle Management (Implementations, upgrade, and Assurance Projects) and secured 98% accident-free Network using Planning and monitoring with Solutions, Planning, and Engineering teams• Incorporated the maximum available tools like Salesforce, Power BI, Ticket handling, Microsoft Suite, Microsoft Project, and Teams for Project Teamwork and meetings Show less • Guaranteed on-time Planning, Installation, Commissioning, and Integration of the Network Switching system• Ensured Quarterly Network Inspection, Rectification, and Reporting to the client• Achieved the highest customer satisfaction by maintaining network safety & customer relationship through delivering troubleshooting and maintenance on time• Maintained Regular network reporting to the Service Project Manager and Head of Network Maintenance• Provided technical knowledge to customers and other engineers under development programs• Ensured a complete documentation of each process and milestones Show less

  • Director - Bangladesh Assurance and Managed Services Department

    Jan 2014 - Mar 2017

  • Service Project Manager & Head of Network Maintenance

    Jan 2008 - Dec 2013

  • Network Switching System Engineer & Team Leader

    Aug 2005 - Dec 2007
• 

  BASE Technologies Limited

  Apr 2017 - Jan 2018

  Chief Solutions Architect, Solution Integration & Business Management

  • Managed different Solution Integration projects in IT, Telecommunication, Power & Infrastructure:• Within 6 months, ensured 200% sales lift by transforming into the architectural design & BoQ for at least 70% of the customer requests through designing, planning, meeting, presentation, and consultation• Product Management, Partner Management, and Procurement management support from the Solution point of view to ensure 100% availability of product within the timeline.

• 

  Nokia

  Jul 2018 - Oct 2021

  Care Business Manager, Global Service Delivery

  • Generated 10m+ USD service revenue from the clients, State-owned (7.8m USD) and MNC (2.9m USD)• Managed a complete process-oriented Project Management and supervised the Product and Service engineers each half-year and during the product life cycle to keep a 100% intact footprint in the customer networks• Consummate negotiation and full deployment of the planned product installed base and services to the customer’s premises using contract management, project estimation, and value engineering• Complied with complete Project requirements gathering, Project Planning, Estimation, Budgeting, Execution, Acceptance, and Revenue Recognition within the timeline utilizing the Engineering teams, Contractors, and Change Management• Ensured 95% of the network under contract coverage through Post-sales services like Warranty, Annual Maintenance (Post-warranty), Learning, and Upgrade/Update Services using onsite, in-office, and remote teams• Expended on average, 40% effort on Collaborating with the Sales and Planning Team, training customers for modernization, upgrade & expansions• Guaranteed 100% process compliance while performing Business management related to contract renewal, supporting sales activities, and profitability• Documented, and kept track of moving project pieces, customer interactions, change order management, and escalating business issues to leadership teams when required• Carried out Stakeholder Management, including Customers, PMO, local and regional Management, to resolve disputes and to safeguard the maximum common understanding and clear requirements and project needs as a translator between business and technical teams Show less

• 

  Barembruch Didgitek Industries

  Sept 2022 - Dec 2022

  Recruitment Officer, Remote Talent Hunting

  • Effected Job posts, weekly interview sessions, and onboarding activity for every eligible candidate• Reviewed 70+ resumes, arranged 30+ interviews, and Onboarded 4+ candidates within 40 days

• 

  FOCUS Communications Canada

  Dec 2022 - now

  1. Convert the optical fibre & copper design documents into small installation/repair works 2. Plan the daily and weekly operations of teams & technicians of Lower-mainland-BC, Interior-BC, & Alberta3. Schedule the planned small works for different splicers, placers, and troubleshooter teams4. Clarify, consult, and dispatch daily operations to technicians and record work progress5. Organize team and their required facilities like trucks, Hydrovac, road flagging, etc.6. Evaluate, monitor, and direct the daily operations of technicians7. Coordinate with related service providers like hydrovac, and flagging companies to resolve perceived, planned, and faced challenges8. Prepare reports, updates, and plan required improvements and consult with department supervisor9. Assess the installations, operations, and services to prepare recommendations10. Ensure compliance with regulations and standards before assigning jobs to the team11. Timely preparation and report completion of each project to all stakeholders12. Record, report, and present the utilization of technician teams to the department supervisor13. Consult with senior managers to enhance policies concerned with the operations, process development, and maintenance of fibre-related services awarded Show less

  • Technical Service and Administration Supervisor

    Dec 2023 - now

  • Project Planner and Resource Coordinator

    Dec 2022 - Dec 2023