Ahmed Mousa

Experience

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  RetailGreen

  May 2022 - Jun 2023

  Technical Support Engineer

  I am performing installation and configuration ofe-Receipt application to all the stores under ALDar Malls and Nakheel Properties Malls- Coordinating all the pre-requisites via emailwith the IT Tenant prior to implementation- Researching, diagnosing, troubleshooting andidentifying solutions to resolve system issues- Take part on technical meeting with clientbefore implementation&Working with IT clients to resolved technicalissue related to e-Receipt application- Working on different types of POS application(MS Dynamics, CRM applications, etc.) duringand after implementation- Implementation of e-Receipt software onWindows OS- Ensure that ticket is updated properly andtimely.- Following proper guidelines in UAT phase ofsoftware implementation- Performing Sales Data Analysis- Creating an xml program for e-Receiptapplication- Following standard procedures for properescalation of unresolved issues to theappropriate internal teams.- Perform other related task that maybe requiredfrom time to time. Show less

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  Sprinters.ai

  Aug 2023 - now

  • Conducting in-depth research, diagnosis, and troubleshooting to identify solutions for Transparent web-based ERP and Freshsales CRM issues.• Utilizing MySQL DB for comprehensive analysis to determine the root causes of application errors.• Active participation in technical meetings and aiding in the seamless integration of various applications with Freshsales CRM.• Employing Python and Postman to export CRM data using APIs.• Offering front-end support to clients and collaborating with colleagues in different departments.• Providing software application support under the guidance of the Senior Engineer.• Adhering to standard procedures for the proper escalation of unresolved issues to the relevant internal teams.• Performing thorough analyses on software application functionality and proposing enhancements.• Ensuring the efficient functionality of both front-end and back-end aspects of applications.• Collaborating with the software development team, internal users, and clients to enhance application performance.• Identifying root causes of application errors and promptly escalating critical concerns to the Senior Engineer. Show less

  • Application Support Engineer

    Oct 2024 - now

  • Application Support Engineer

    Aug 2023 - Oct 2024
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  Giza Arabia

  Oct 2024 - now

  Application Support Engineer