Faizan Khan

Experience

• 

  HDFC Bank

  Jun 2019 - Jul 2019

  Telesales Executive
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  Teleperformance

  Mar 2021 - Nov 2022

  • Providing training to the new hires and supportingthem through OJT.• Training a batch of 15-20 employees - managing allof their admin roles.• Working closely with the Operations andsupporting them to increase the KPIs of theadvisors working.• Imparting process updates daily and maintaining theprocess knowledge across the site.• Creating training modules and projects for the newhires as well as the production advisors.

  • Process Trainer

    Jul 2021 - Nov 2022

  • Senior Customer Care Executive

    Mar 2021 - Jun 2021
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  NPB Consultants Pvt Ltd

  Nov 2022 - Nov 2023

  Process Trainer

  • Managing average of 20-25 employees on a daily basis to meet production standards.• Working closely with the Operations and supporting to achieve KPI and KRA.• Managing team performance – Production / Quality / Shrinkage / Attrition.• Review processes and come up with recommendation which can help to improve overall performance.• Indentify TNI and bridge process gaps.• Weekly monitoring and coaching to team members.• Floor support and handling escalations.• Communicating goals, Allocating and managing resources.• Nurturing team member strengths and identifying areas for improvement.• Motivating team members to accomplish their goals.• Managing project progress and sending data to clients. Show less

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  Teleperformance

  Nov 2023 - Aug 2024

  Business Analyst

  • Maintain New Hire – PFS/Non-PFS Data, MOR, NHT Tracker, Running Yield Tracker, etc...• Facilitating new hire training batches.• Working closely with the higher management and taking ownership of the data which are asked by the client.• Create and maintain Management reports including end-of-month, quarterly, and annual reports used by various departments.• Assist with the release of information relating to systems upgrades and changes to processes, provide system training to users• Automate and schedule report generation.• Network management, website maintenance, and troubleshooting.• Maintain a Business Analytics program for internal users.• Maintain a process for Management to request reports and support.• Participate in product development and implementation.• Regular data backup.• Miscellaneous duties/projects as assigned. Show less

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  TaskUs

  Aug 2024 - now

  Learning Experience Leader