Nikhil Sharma

Experience

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  Long Data Technology

  May 2012 - Dec 2012

  Service Engineer Trainee

  Provided technical troubleshooting services to business clients therefore reducing interruption in their work caused by software problemsWorked in a team to complete corporate projects by negotiating and arranging the upgrade of a corporate software’s, resulting in the upgrade of over 100 computers upgraded in a weekCooperated with partners to find the root cause of problems within a software by running test of software’s and determine an appropriate solution, therefore ensuring the implementation of a new software ran smoothly Show less

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  Castelo Concepts

  Jan 2013 - May 2014

  Server

  Interacted with clients to understand their needs therefore we were able to customize service and products to meet their needsNegotiated companies supply needs with suppliers to ensure the products procured meets company's standard.

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  321 Play Asia

  May 2014 - Jun 2017

  Customer Service Officer

  Coached business clients on the use of company’s facilities to ensure the hassle-free use of the equipment, resulting in customer repurchase Provided troubleshooting services, resulting in reduction of computer down time and reduce likelihood of delay in serving clientsPartnered with vendors to explore new ways to improve equipment efficiency therefore resulting in a reduction in frequency of computer downtime and smoothed customer service process flowDesign manual to assist in training of current and future colleagues, saving manpower time spend on training and development Show less

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  A.S. Watson Group

  Jun 2015 - Aug 2015

  Summer Intern

  Redesign shelve layout, reducing the amount of time customers spend searching for itemsAnalyzed products based on its packaging and expiration date to determine its mark down price therefore reducing loss from disposal of unsold productsWorked in a team, to help organize and implement, store-wide marketing activities

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  BT - Global Services

  Jun 2016 - Aug 2016

  Business Improvement Summer Intern

  Coordinated the implementation of regional customer service survey resulting in over 40% response rate compared to company norm of 15%.Assisted in business improvement related projects, by analyzing large unstructued data and organizing them into a condense report

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  PCCW Solutions Limited

  Jul 2017 - Jun 2018

  Business Associate

  Coordinated organization change projects including a company wide sales enablement project. Coordinated with various internal stakeholders to help successfully launch the project across Greater China, Philippines, and Singapore and completed the project 1 month ahead of scheduleAnalyze market trends and collaborated with various teams to design innovative solutions to meet client’s specific needsOversee the regional launch of knowledge management portal and successfully sign up over 100 users within a month Show less

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  The New Luncher

  Aug 2018 - Mar 2019

  Customer Experience & Operations Associate

  Designed a VBA Program to help automate existing process, which helped improve productiivty by 50% by allowing operation manager to focus on other critical task.Implement new customer facing solution such as chat bot to help ease customer service team workload and enhance the website user experience.The new tools increased customer acquisition by 20%

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  Community Concepts Limited

  Nov 2018 - now

  Director Of Operations

  Founded a restaurant group with 4 outletsacross Hong Kong with combined sales of over$20millon. Source and negotiate potential locations for expansion, including signing long term lease with lengthy rent free periodOversee all day to day operations ranging fromlicesnsing to hiring and business developmentDraft and implement solutions to helpnaviagate through coronavirus includingmarketing ideas to boost takeaway & deliverybusiness and cost cutting measures to minimizelosses during dine in restrictions Show less