Wei Teng Lok

Experience

• 

  StarHub

  Jan 2017 - May 2017

  Customer Affairs Consultant

  • Assisted customers with their inquiries ranging from products and services to complaints through email, letter, faxes and paper escalations from other departments within the stipulated Key Performance Indicators (KPIs)• Worked with inter-departments to assist customers in resolving service and/or technical related problems• Provided customers with solutions or alternatives which will ensure customers’ satisfaction without compromising business standards and practices

• 

  National Institute of Education, Singapore

  Jun 2018 - Aug 2018

  Administrative Clerk

  • Sorted out card design selection, scan, crop photos of new students for student card printing• Assisted with verification, issuing of student cards and other admin duties

• 

  Northstar Travel Media Singapore

  May 2019 - Jul 2019

  Finance Intern

  • Assisted in preparing audit schedules• Ensured all payment amounts and records are accurate and co-ordinate advance and rush payments• Updated balance sheet schedules and prepare reconciliation for bank statements• Verified and identified discrepancies in invoices and staff reimbursements• Supported month end closing over NetSuites and audit period

• 

  KPMG Singapore

  Sept 2020 - Feb 2024

  External Auditor specialising in Real Estate, Consumer & Tourism, mainly focusing on retail and education• Supported in the management and coordination of annual and quarterly financial statements audits and JSOX compliance audits• Analysed client financial data collated from audit fieldwork, including the review of both statutory and consolidated financial statements in accordance with SFRS• Mentored junior auditors and provided assistance to team members while managing tight deadlines Show less

  • Senior Audit Associate

    Jul 2022 - Feb 2024

  • Audit Associate

    Sept 2020 - Jun 2022
• 

  Traveloka

  May 2024 - now

  Internal Control Senior Associate Manager