Talei Fong

Experience

• 

  American General Financial Ser

  Jan 2006 - Jan 2008

  Customer Account Specialist

  • Managed various day-to-day administrative activities such as answering multiple phone lines, preparing reports, sorting and distributing mail, and organizing and maintaining filing systems.• Delivered top-tier customer service to all persons entering the office, maintaining a welcoming and productive environment.• Performed both routine and advanced cashier duties, including processing payments, disbursements, and bank deposits, as well as processing and closing loans.• Received, reviewed, and completed credit and employment verification requests daily, exceeding processing quotas quarterly. • Generated new clients and maintained existing relationships with key account decision makers.• Communicated with cross-functional team members regularly, building relationships throughout the company to ensure goal achievement. Show less

• 

  Home Delivery Logistics

  May 2009 - Apr 2019

  Administrative Manager

  • Managed customer and delivery team calls hourly, ensuring prompt and effective communication and resolution. • Provided detailed product and service knowledge to customers hourly, improving satisfaction and informed decision-making. • Acted as a liaison between contractors and customers to resolve in-home damage claims quickly, reducing repair delays. • Handled customer complaints professionally, contributing to high customer satisfaction and retention rates. • Prepared, maintained, and submitted weekly operational reports to Senior Managers, ensuring accurate and timely reporting. • Reviewed COD authentication procedures for accuracy and timeliness, ensuring compliance with established standards. • Processed and investigated weekly merchandise claims, identifying and disputing faulty or unwarranted claims, saving the company annually. • Researched, analyzed, and resolved billing and delivery discrepancies weekly, ensuring prompt corrections. • Trained and supported new administrative staff in dispatch and customer service functions, improving team performance and success. • Evaluated administrative staff performance, identifying opportunities for workflow improvements, boosting productivity. Show less

• 

  Ghirardelli Chocolate Company

  Nov 2019 - Nov 2021

  Customer Service Analyst

  • Managed complex customer orders, including multi-ship, liquidation, export, and web-based orders, ensuring timely fulfillment. • Acted as the central point of contact for all supply chain inquiries, collaborating with clients, vendors, and carriers to expedite deliveries while adhering to cost parameters. • Resolved customer complaints by identifying root causes, providing tailored solutions, and ensuring timely resolution, improving customer satisfaction. • Issued credits, freight claims, and pricing adjustments to maintain financial accountability and integrity. • Monitored and analyzed inventory movement for key accounts, preventing stockouts and minimizing order delays. • Conducted product analysis to ensure compliance with fill levels and on-time delivery standards, enhancing customer satisfaction. • Generated and analyzed customer-specific fill-rate reports to optimize inventory levels and streamline the supply chain. Show less

• 

  ESA - Elohi Strategic Advisors

  Nov 2021 - Jun 2023

  Sales Support Manager

  • Analyzed sales trends and worked with sales managers to develop tactical plans for growth.• Designed and distributed impactful sales presentations to support business objectives. • Created and implemented sales operations processes and tools from the ground up. • Provided timely responses to sales team inquiries and follow-ups to ensure smooth operations.• Maintained and audited CRM database records for current and potential customers. • Served as the key contact for sales promotions, product education, and sales tools. • Monitored sales performance indicators, managed tracking tools, and compiled reports. • Researched competitive products and developed competitive selling guides for the sales team. Show less

• 

  Showstoppers 4 Kids

  Apr 2024 - now

  Administrative Manager

  • Managed administrative functions, including payroll, invoicing, and accounts payable, ensuring 99% financial accuracy and compliance.• Oversaw personnel records and HR compliance, managing onboarding, credential tracking, and training coordination, reducing errors by 30%.• Provided IT support, resolving 90% of troubleshooting requests internally, reducing system downtime.• Assisted in scheduling, event coordination, and inventory management, increasing operational efficiency by 25%. Show less