Pankaj Agarwal

Experience

• 

  Infovision group

  Nov 2003 - Mar 2005

  System Engineer

  • Infovision Group, a BPO company with Enterprise network in UK and USA. Delivering Voice and Data services to their European and American clients.• Responsible for maintaining Enterprise Network Switches like Nortel Passport and CISCO MUX, Dialers and VoIP services

• 

  Tektronix Communications

  Mar 2005 - Jun 2015

  • Product and Solution Expert for South Asia region.• Mobile Access expert for Tektronix Monitoring and analysis solutions• Handling customers in India-Region, Malaysia, Singapore and Indonesia.• Responsible for Conducting Field Trials for 3G RAN Optimization Solutions, Preparing 3G RAN Audit reports and presenting to customers• Expert on 3G RAN advanced troubleshooting and Tektronix 3G RAN solution 'OptiMon'• Expert in Handling problems like iRAT HO, Call Drops, HSDPA Throughput analysis, Pilot Pollution etc• Providing expert help to customers for solving their problems Show less • Technical Pre Sales handling Protocol testing solutions. Working on Protocols used in GSM\GPRS\UMTS\VoIP technologies. Handling Monitoring, Troubleshooting, Simulating of Networks and Protocols• Responsible for Demos and day to day support to customers in using these tools• Monitoring : Handling Pre-sales for K12, K15 and NSA protocol analyzer for 2G\3G and VoIP networks• Supporting customers like Ericsson, NSN, Vodafone etc• Sound knowledge of Protocols and Call flows in 2G-3G-VoIP technologies• Assisting customers in Solving their Day to Day Network problems• All round knowledge of Access, RAN, Voice Core, Packet Core, IN etc• Simulation \ Emulation : Handling Pre-sales for K1297, Spectra\Spectra2 Protocol Analyzers• Exploring customer requirements for Simulation scenarios and fulfilling it with our solutions• Simulation based on BSSMAP, CAP, MAP, ISUP, Gb-Interface, SIP, MeGaCo etc Show less

  • Solution Specialist \ Business Development - APAC

    Jan 2013 - Jun 2015

  • Senior Solution Consultant - South Asia

    Jan 2011 - Dec 2012

  • Solution Consultant - India Region

    Jan 2009 - Dec 2010

  • Application Engineer

    Mar 2005 - Dec 2008
• 

  NETSCOUT

  Jun 2015 - now

  Solutions Architect -SAARC and Middle East