Xavier Gomez

Experience

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  Cabela's

  Oct 2017 - May 2018

  Customer Service Representative

  ● Ensured that all guests received exceptional customer service by being solutions-orientated to create a pleasant shopping experience ● Performed fast and friendly service while maintaining accuracy with customer transactions ● Assisted customers to place, modify, or track orders using e-commerce software

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  Target

  May 2018 - Jan 2019

  Guest Advocate

  ● Stocked, arranged, and organized merchandise in customer driven areas to drive product sales ● Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers ● Mentored new team members on POS system operation, customer service strategies, and sales goals while assisting management with leadership goals and ideas to exceed company goals

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  Starbucks

  Jan 2019 - May 2022

  Shift Supervisor

  ● Managed and maintained orders in a fast-paced environment, assigning tasks to associates, multitasking multiple services for customers and overseeing the entire process at each shift● Trained and mentored multiple new employees to help transition them into a new work environment to increase efficiency and customer satisfaction● Enhanced store goals, guest satisfaction, and sales numbers through implementation of store planograms, upselling, and providing excellent customer service● Promoted from a barista to shift supervisor through hard work and outstanding performance Show less

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  WORLD HEART BEAT MUSIC ACADEMY LIMITED

  Sept 2021 - Dec 2021

  Digital Marketing Intern

  ● Headed social media content creation while posting daily on all social media platforms upping daily user engagement, impressions, number of followers, and profile visits ● Conducted and coordinated trend/internet research to assist in optimizing marketing strategies for the academy to increase digital reach across various social media platforms ● Created, drafted, and edited email newsletters that went to more than 3k+ people

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  SameSky Health

  May 2022 - Oct 2022

  Marketing Communications Coordinator

  ● Managed social media accounts such as Twitter and LinkedIn while copywriting content and using scheduling platform AgoraPulse to create an effective social calendar● Tracked and analyzed several reports using Google Analytics and social media analytics to determine the effectiveness of SEO campaigns ● Created and managed the company’s website utilizing Squarespace to design pages, create content and update pages accordingly, while ensuring consistency of website content and design● Communicated and coordinated projects with several other team members to meet project deadlines and organize campaigns Show less

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  Jakks Pacific

  Nov 2022 - now

  Developing the product and marketing strategy for new and existing products across the Disney categoryOverseeing the implementation of the product strategy - including consumer targeting, product and packaging development, and setting and achieving cost targets.Developing and delivering marketing and communications strategies for the organization.Working closely with the company’s Sales team; enabling them to meet their commercial objectives by providing them with appropriate tools, materials and presentations.Undertake continuous analysis of competitive environment and consumer trends. Show less As Marketing Coordinator, I am responsible for the entire product development process while working alongside Sr. Managers. My responsibilities include the following: * Managed internal product development database to ensure accuracy & completion* Compiled & analyzed sales data* Positioning, strategizing & executing product lines* Conducted in-depth market research to maintain competitiveness* Established overall brand strategies and marketing plans for approval from both JAKKS management and licensors* Tracked and analyzed sales performance of product lines both in shipments and in POS* Preparing presentations for internal sales purposes, retail meetings and licensor meetings Show less

  • Associate Brand Manager, Disney Division

    Mar 2024 - now

  • Marketing Coordinator - Disney Division

    Nov 2022 - Mar 2024