Pauline Hoe

Experience

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  PEN APPAREL SDN BHD

  Sept 2002 - Apr 2011

  CUSTOMER SERVICE & BUYER

   To liaise and communicate closely with customer, sales, supplier and coordinate with the internal and external parties to ensure jobs done according to the given time line To attend customer request and complaint and ensure timely reply to the request To prepare Dispatch Instruction (DI) at DI system for the shipment arrangement To keep and maintenance of the Movex/M3 System as per customer and company's requirements. This including the data entry and accuracy, timely of forecast uploaded, Customer Order creation, BOM and etc To confirm and endorse the customer documents (PO, etc) and liaise with the internal and external parties To obtain and confirm latest information from the customer website (check design number,Customer PO & etc) and feedback to the relevant parties for the next cause of action To coordinate, update and follow-up Sample making information and its progress and to ensure the smooth, timely and accurate submission to the customer To support planning team by ensuring timely and accurate information to the planner (self update and check on loading status to take appropriate and timely remedy and action such as PS issuing and release status, etc.) To update weekly OTD To do projection Order Recap and update forecast by weekly To update customer on the sample status/sample chart by weekly Reserve and allocate sub-material for bulk and sample garment use to production Check & release DOP/POP in system  To liaise with supplier and to get the confirmation shipment date for all DO/PO issued to them Referring to Packing List and double check goods status whether order has been send out by supplier to our warehouse Handle all new material for Lab Test Handle Claim when warehouse report have quality problem To extract left over inventory report and determine the root cause of left over inventory Local sourcing material with local supplier Show less

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  Symmetry Medical

  Apr 2011 - Oct 2014

  Production Planner

   Plan and translate customer orders into production schedules Review daily loading and reschedule if necessary Monitor and follow up closely on production performance and expedite lots to ensure shipments to customers are on time Weekly deliver updated production schedule to production Prepare scheduled job orders and pick lists to Raw Materials Store for kitting of materials to production In details planning/scheduling, need to consider machine capacity and material are ready before/on production needs date Monitor the WIP accuracy and WIP level of the business unit To make sure data (quantity, due date, production capacity, orders loading smoothly, etc) are accurate in production schedule Make sure job closed for those orders been finished or shipped before every month end Responsible for pulling products from Finished Goods Store for rework purposes due to quality or engineering related issues Responsible for monitoring additional material requests by Production for rework purposes Coordinate with other departments on related issues to ensure the smooth flow of production Weekly review order status in coming 2 weeks schedule with process engineer and clean room engineer Weekly submit shipment report for next week shipment to customer service, logistic and others related party Weekly prepare summary backlog and sale report in PPT file Fill in inventory adjustment form if found product revision change Monthly sort out inventory report (FG and raw material) from system and do analysis how to clear off those inventory Monthly submit sale forecast report for subsequence 2 month to finance Timely analysis and review of ordering to ensure equal distribution of ordering for production according to the each bucket capacity requirements (Peak and Valley) Show less

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  Ambu A/S

  Nov 2014 - Aug 2015

  Production Planner

   Responsible for total order fulfilment activities from order scheduling, build planning execution to shipment. Overall MRP planning for all FG production, for company warehouses replenishment as well as direct customer orders Creation of Delivery Orders for shipment to company warehouses. Interfaces with key business personnel across all primary functions (Purchasing, Material Planner, Production, Quality, and Shipping and Receiving) to ensure that customer schedules are attainable. Manage inventory balancing for allocated product, inventory tracking to meet inventory goal as well as inventory turn goal. Work closely with Customer Service, Corporate Supply Chain and Marketing to support order fulfilment Responsible to review build plan and forecast load. Cooperate with Corporate Supply Chain for Supply Chain planning and communicate for any discrepancy  Determines capacity requirement and plans for detailed line loading, with the objective of meeting the desired WIP levels and shipment commitment. Analyze constraint pipeline and act to mitigate any possible risk Responsible to update and maintenance of all planning related data base in MRP system Reporting of weekly and monthly delivery performance to management group as well and monthly statistics on output versus capacity analysis. Ensuring that key Supply Chain indicators meet the financial goals. Maintain compliance to Corporate and local policies and procedures. Ensure the highest standards of integrity and professionalism are adhered to in the procurement process.  Ensure capacity in manufacturing meets demands of SCP (Supply Chain Planning) with Plant Manager, and maintain flexibility to both meet marketing expectations and maximizing internal resources. Show less

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  PEN APPAREL SDN BHD

  Sept 2015 - now

  Customer Service Manager

   Customer Order Servicing and Engagement- Direct Deal: ensure the CS team is following the Direct Deal Standard Operating Procedures (SOPs) and meeting performance standards as agreed with TGA. Proactively seek feedback from TGA to help further develop the CS team‟s capability.- Customer Service: take responsibility for:- clarifying and confirming product requirements for new style samples and communicating these to the Sample Room.- proactively communicating to the customer product design and/or materials recommendations based on feedback, alternatives, suggestions, concerns from Sample Room and/or Production.- providing on-demand status updates to customers during the production process.- responding to customer inquiries or feedback throughout the entire process from order confirmation through to post-sale end consumer feedback. Use the full expert input and support from other functions (e.g. QA) when appropriate.- fully understanding and responding to all points in customers‟ communications.- representing the customer by conducting random audits to monitor style and quality of fabric, sub-materials, samples and bulk garments and report problems identified to relevant departments.- working with Logistics to make shipping arrangements and keep customers informed of such arrangements to guarantee timely delivery.- Special Customer Requirements: assemble cross-functional teams to ensure new or special requirements for existing customers are properly understood and can be handled by the Factory.- Customer Engagement: work with CS Senior Manager and TGA to monitor customer satisfaction and engagement, review with CS staff and implement continuous improvement programs. Show less