Gianluca Tirrito

Experience

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  Segarizzi Ezio & C

  Jan 1996 - Jan 2001

  Cnc Machine operator

  Driver of semi-automatic and automatic machine tools, draftsman and warehouseman.- In charge of the whole spare parts stock.- Responsible for the maintenance of the warehouse.- Draftsman and computer aided operator.

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  Microsoft

  Jan 2001 - Jun 2001

  Customer Service agent

  - Provided commercial support to business customers about licensing policy, courses, events and certification.- Provided technical and commercial support to "home" customers about Office suite and games.

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  Valtur S.p.a.

  Jun 2001 - Nov 2001

  Sports Entertainer / In-line Skate Instructor

  - Managed the equipment in use as well as organized and teached at roller skating courses in Valtur's village of Ostuni (BA).

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  Targa Infomobility S.p.A.

  Jan 2003 - Jan 2004

  Control Room operator

  - Provided technical and commercial support to customers of Fiat Auto Group, Toro and New Tirrena Insurance companies and Leasys, Maggiore and Hertz car rentals companies.- Managed requests in italian and english concerning traffic and weather information, car reservations and roadside assistance, throughout Europe, following the customer since the first call until problem solution.

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  Siemens

  Jan 2008 - Jan 2012

  Customer Service agent

  - Provided customer support to inbound calls concerning technical problems of Industry Automation, Healthcare and Building Technology sectors.- Managed field service requests received by email and fax for Industry Automation sector.Good knowledge of SIEBEL and SAP.

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  Airbnb

  Jan 2012 - Mar 2012

  Customer Consultant, Italian Activation team

  - Consulted existing property owners and hosts on site and enable them to take full advantage of the property platform.- Was the first point of contact to new and existing hosts, helping them through the registration process.

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  Mami Camilla

  Mar 2012 - Dec 2014

  Pizza Maker

  Prepared traditional Neapolitan pizzas and panuozzi from scratch, including dough preparation, ingredient selection, and baking in a gas oven, using a variety of sizes from 27cm to 1 meter.Maintained a high level of quality and consistency, ensuring that each pizza was cooked to perfection and met the expectations of our customers.Developed and implemented new pizza recipes and variations, based on customer feedback and market trends.Led a team of junior pizza makers, providing training and guidance on techniques, ingredients, and customer service.Prepared a range of housemade pasta dishes, including cannelloni, lasagna, tagliatelle, scialatielli, and tagliolini, using traditional Italian techniques and fresh ingredients.Baked bread and other bakery items, ensuring that they were fresh and of high quality.Maintained a clean and organized kitchen environment, adhering to all food safety and sanitation regulations.Received numerous positive reviews and ratings on Tripadvisor, recognizing the high quality of the food and service provided by the restaurant. Show less

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  Bertelsmann SE & Co. KGaA

  Apr 2012 - Jun 2012

  Call Center Agent

  I was providing customer support to inbound calls and e-mail concerning technical problems with the entire gamma of Canon's products (printers, projectors, cameras, scanners and faxes).

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  Comdata SpA

  Jan 2015 - Aug 2015

  Contact Center Agent

  I've provided support to inbound calls inherent processes of activation, termination and contract management of Gas and Electricity on behalf of E-On Energy GmbH. The activity was both front and back office with use of different CRM such as Siebel, Salesforce, SAP and at the same time applications such as Word, Excel and others sw owned by Comdata itself.

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  Restaurant Gugelhof

  Sept 2015 - Dec 2015

  Pizza maker and chef assistant
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  Booking.com

  Dec 2015 - May 2022

  Customer Service Guest Specialist

  Provided exceptional customer service to guests and partners, ensuring a positive and memorable experience during their interactions.Responded to and resolved guest and partners inquiries, requests, and complaints in a timely and professional manner, utilizing strong problem-solving skills and a customer-centric approach.Maintained accurate and detailed records of guest and partners interactions and feedback in the customer service software system.Collaborated with other departments, such as seniors, finance, fraud to ensure guest and partners needs were met and any issues were promptly resolved.Demonstrated a high level of product and service knowledge, including hotel policies and internal procedures.Consistently achieved high ratings in guest satisfaction surveys, resulting in a >95% satisfaction rate during my time in this role. Show less

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  Majorel Services Berlin GmbH (ex Bcom Customer Service Center Germany GmbH)

  Jun 2022 - Apr 2023

  Senior customer service guest specialist

  Train and mentor junior customer service team members to improve overall service quality and guest satisfaction.Collaborate with other departments, such as payment and fraud teams, to ensure seamless guest experiences.Respond to and resolve VIP guest complaints and issues, taking ownership of problems and following up until they are fully resolved.Manage guest complaints utilizing advanced knowledge of the hotel's policies and procedures.Utilize customer service software and systems to accurately track guest and junior customer service team members interactions and feedback. Show less

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  Omio

  May 2023 - now

  Italian CS