Matthew Lam, PMP

Experience

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  PPS PARKING & TRANSPORTATION, INC.

  Jul 2004 - Dec 2006

  Regional Coordinator

  - Hired and Managed multiple teams - Scheduling shifts and supervising off site assignments- Customer Liaison: Newport and Irvine Region

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  Chapman University

  Jan 2007 - May 2007

  Field Market Research Intern

  Conducted a comprehensive Brand Identity Study for the City of Orange by collecting market data and resident feedback, creating statistics and analysis.- Performed marketing analysis of business and resident trends near the Old Town district of Orange.- Identified historical values for the city of Orange, and how they impacted the city’s population growth.

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  MeridianLink

  Jun 2007 - now

  Maximized product value by identifying and prioritizing features for development teams. Continuously monitoring and evaluating client needs, strategic objectives, and industry norms to clearly express feature requests. Orchestrated essential communication and coordination with both external stakeholders and internal teams. - Implemented the Scrum framework for four different software development teams. - Oversaw the deployment of new technology stacks to modernize our platform. - Designed and launched a new underwriting engine, improving instant decisioning by threefold. - Managed the strategic roadmap and prioritized the development backlog. - Communicated development status and solutions to internal and external stakeholders. - Managed client expectations, ensuring timely delivery of scoped work. - Collaborated with internal department leads, managers, partners, and clients to resolve escalated issues. - Proactively identified, recommended, and implemented process and operational improvements. Show less Led a team responsible for onboarding new clients, building their websites, and establishing various interfaces. As the team lead, I managed different queues, served as an escalation point, and coordinated with other team leads to ensure smooth deployments. - Defined five new roles and career matrices, ensuring team members had a clear understanding of their responsibilities. - Created a playbook to standardize procedures for the entire onboarding process. - Formulated both individual and team metrics to track and report performance to management, identifying improvement opportunities. - Instituted formal handoff procedures for cross-team tasks to promote visibility and eliminate bottlenecks. - Implemented new tools, including a learning management system, for both clients and internal teams. - Reduced outreach time from 3 months to 14 days and deployment time from 4 months to 30 days through extensive standardization and process improvement. Show less Managed deployment of clients on new account opening and loan origination platforms. Spearheaded over 90 implementations for credit unions and banks with combined assets valued at $95 billion. Conducted onsite client analysis and educational seminars to facilitate client training. Developed training materials and provided coaching to internal team members. - Successfully deployed several of the largest and high-profile clients, involving custom tailoring the product, change implementation, and end-user training. - Managed, grew, and maintained relationships with vendors to enhance product functionalities. - Established an online application for financial institutions to strengthen their web presence. - Crafted customized reports for clients, enhancing their ability to monitor and manage their application and product performance effectively. - Expanded the interface to several different core processors for financial institutions to streamline clients' overall workflow and reduce redundant tasks. - Utilized trend analysis to enhance the current platform, raising system adoption for customers. - Responsible for creating various job aides and a training regimen that aided in the growth of the implementation team from 4 to 15 members. - Utilized MS Project and Zoho Office Suite to formalize the deployment process, reducing deployment time from 6 months to 90 days. Show less

  • Senior Product Owner

    Jul 2016 - now

  • Software Pre-Deployment Lead

    Mar 2015 - Jul 2016

  • Software Deployment Consultant

    Jun 2007 - Mar 2015