Jenn Finlay

Experience

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  City of Pickering

  May 2010 - Apr 2019

  Responsible for the overall safety and enjoyment of the patrons visiting the pool. Supervised a team of lifeguards to maintain protocols and procedures. Led and participating in series of training sessions. Taught Canadian Red Cross swimming curriculum to people of all ages and abilities.• Met public relation inquiries with efficiency and positivity.• Firm understanding of the processes and procedures in an emergency situation.• Provided concise and clear communication and direction through emergency response.• Mentored younger staff members and took a leadership role in staff training sessions.• Ensured the pool and pool area were safe prior to opening to the public.• Trained in First Aid, CPR-C and AED.• Taught swimming skills to a variety of ages and abilities. Show less Worked as a member of a cross-function team to recover from their sport or chronic injuries. Developed and delivered exercise programs specific to patients needs. Sole provider for pool therapy sessions. Responsible for maintaining up-to-date documentation. Jumped in to support administrative tasks, such as processing payments, creating appointments and answering phone calls.• Worked within the patients abilities and resources to establish an exercise program. • Focus was to improve range of motion, strengthen and stretch all muscle groups.• Led patients through personalized aquatic therapy sessions.• Worked collaboratively with physiotherapists to create a well-rounded program for patients.• Maintained specific and accurate records for patients. • Treated patients with a variety of modalities - ultrasound, water ultrasound, interferential current, and muscle stimulation• Receptionist reliever - answered phone calls, patient inquiries, scheduling, payments, photocopying, scanning, etc. Show less

  • Supervisor & Swimming Instructor

    Sept 2009 - Apr 2019

  • Kinesiologist

    Apr 2014 - Dec 2015

  • Student Labourer

    May 2010 - Sept 2013
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  MEC™

  May 2016 - Oct 2017

  Media Team Member / (Former) Marketing Intern

  After successfully completing an internship, I was hired as a Media Team member within the Toronto chapter of MEC. Built brand awareness and loyalty through social media channels. Suggested, planned and facilitated progressive social media strategies (ex. take-overs). Worked with a small team to put together series of foot/bicycle races.• Managed social media platforms, grew the profile with 20% more followers in 6 weeks • Created local social media marketing campaigns (i.e. contests, event promotion)• Designed, created and ordered promotional materials• Help to organize and execute large scale events (>1,300 people)• Built out media releases and advisories• Administrative and organizational duties such as answering phone calls and emails Show less

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  Jays Care Foundation

  May 2017 - Dec 2017

  Jays Care Coach

  Working alongside our Toronto Community Housing Corporation partners, we facilitated and coordinated programming for the senior and junior camp leaders of Rookie League 2017.• Manage, train and coach a team of 24 camp leaders to create a positive, structured camp environment for children living in TCHC buildings.• Constructed a series of dynamic & interactive training sessions for camp leaders.• Model appropriate responses to challenging customer service situations.• Planned, organized and executed large outdoor events for 150 children and 32 staff members (including volunteers). Show less

• 

  Toronto Blue Jays

  Jan 2018 - Oct 2020

  Program Coordinator, MyBlueJays

  Developed and facilitated several events, experiences and merchandise for ticket subscribers of the Toronto Blue Jays. Led a cross-functional team in weekly meetings to determine MyBlueJays program direction. Completed various administrative tasks such as, budgeting, scheduling, logistical planning, and answering ticket subscriber emails.• Great vendor relationships to order merchandise.• Implement and improve processes to streamline workflow.• Commended for excellent customer service with ticket subscribers.• Creative team member for various Marketing promotions/events/giveaways.• Excellent time management among several commitments. Show less

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  Manulife

  Feb 2021 - now

  • AMCS Complex Case Manager

    Nov 2021 - now

  • AMCS Intake Case Manager

    Feb 2021 - Nov 2021