Neenu S Bharathi

Experience

• 

  Think and Learn Pvt. Ltd

  Dec 2020 - Sept 2023

  • Led project to redesign app and developed new data driven approach, which resulted in a 97% increase in signups and a 72% increase in request to renew account.• Conducted market research and identified a new market opportunity that led to the development and launch of a new product line, resulting to 98% incremental CSAT score in a highly competitive team with 2 product relaunches and 3 new product introductions.• Improved team performance by 96% by relaunching various metrics and helped the team attain their Key Performance Indicator (KPI).• Built initial prototype /Minimum Viable Product which allowed users to quickly search through contents based on a need.• Doubled revenues from user renewals by analyzing usage metrics and designing a new flow for product renewals.• Outlined and designed welcome experience for new and returning users of Disney Byjus, introducing them to a completely re-imagined product – included landing page layout and feature walkthrough post login.• Led product team on selecting metrics to define, track and analyze the benefits of each release. Decided which metrics would most likely be impacted in a release and calculated baselines to confirm their performance stayed within acceptable ranges. Show less • Developed a robust pipeline of 5 application training webinars that led to sales in 60% of cases & customer retention by 85% across my user list.• Exceeded team’s weekly goal of keeping customer response rates above agreed SLAs (97%).• Consulted with a spectrum of users in India and Overseas for go-to-product mentorship, brand building & minor repairs to hardware, software and peripheral equipment.• Assisted Senior Managers with accomplishing demanding targets by encouraging staff and coordinating resources which incremented the user experience by 92%. Show less

  • Senior Product Specialist

    Aug 2021 - Sept 2023

  • Product Specialist

    Dec 2020 - Aug 2021
• 

  Inspired Entertainment, Inc.

  Sept 2023 - now

  Project Manager