Vineetha Nair

Experience

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  Allianz Insurance PLC

  Jan 2006 - Jan 2011

  Assistant Manager - Operations

  Responsibilities• Lead a Team of 10 Customer Service Agents with direct responsibility for their recruitment, training, professional development and performance evaluations • Supervising work flow management system to ensure that the team consistently achieve and improve SLAs of Productivity, Utilization, Quality & TAT• Preparation of MIS reports and other statements with a view to appraise management of the process operations and assist in critical decision-making process• Liaison with parent company and other internal departments during transition & BAU stages of various projects / work to ensure smooth business operations.Key achievements• Effectively managed the data process related to General Insurance products of Allianz Retail contributing to 7.5% Productivity Gains and 2% increase in the Quality targets, in line with the Organization’s goal of ‘Raising performance to keep winning’.• Mobilized the team to contribute ideas to add value and save costs for the organization worth £5,000 in 2010, as a part of the company’s initiative “Ideas to success”.• Reduced the Aged Debtor percentage for Allianz Engineering Credit Management Team for 2010 from 10% to 6.5%, through Project WISP. • Kept the attrition percentage for the team to 11% for the year 2010 as against the organization’s tolerance limit of 23%.• Successfully completed all the ISO/ISMS/QMS audits for the team.• Contributed to reduce the Underwriting Loss for Personal Lines Broker Division from £21.6 million to £15.4 million in the year 2010.• Awarded the best employee of the process for the year 2009General Manager, Insurance Broker, Customer Service Manager, Operations Manager Show less

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  Arya Insurance Brokerage Company

  Jul 2011 - Dec 2012

  Operations Manager

  Responsibilities• Lead a Team of Customer Service Agents with direct responsibility for the day to day Operations of the firm including the branch • Interacting with Local, SME and International clients and buying the right product for them by reviewing, scrutinizing, suggesting and improvising on their current benefits enjoyed • Interacting with the sales team for risk identification, selecting the appropriate coverage and organizing multiple quotations• Negotiating with various insurance companies thereby giving the optimum possible coverage to the clients at minimum cost and time• Managing renewal reminders and ensuring that the renewal of policies are done on time thereby ensuring maximum customer retention and making sure that the risk is not left exposed• Collecting the rightful claims for the client, for all classes of insurance• Keeping up to date with the market trends and changesGeneral Manager, Insurance Broker, Customer Service Manager, Operations Manager Show less

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  Pioneer Insurance Brokers

  Jan 2013 - Aug 2014

  Medical Insurance Manager

  Responsibilities• Heading the Medical Department of the firm• Interacting with Local, SME and International clients and buying the right product for them by reviewing, scrutinizing, suggesting and improvising on their current benefits enjoyed with regards to their Medical Insurance• Interacting with the sales team for risk identification, selecting the appropriate coverage and organizing multiple quotations for Medical Insurance• Negotiating with various insurance companies thereby giving the optimum possible coverage to the clients at minimum cost and time• Managing renewal reminders and ensuring that the renewal of policies are done on time thereby ensuring maximum customer retention and making sure that the risk is not left exposed• Collecting the rightful claims for the client• Keeping up to date with the market trends and changesAchievements• Maintaining the client retention level to an average of 80%.• Overall portfolio increases by almost double• Streamlining the department by having a single point of contactGeneral Manager, Insurance Broker, Customer Service Manager, Operations Manager Show less

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  Dana Insurance Broker LLC

  Aug 2014 - now

  General Manager

  • Handling the overall operations of the firm including but not limited to Operations, Underwriting, claims, Accounts, Business Development, HR and representing Company at the Government Organisations• To represent the company with the authorities including but not limited to Insurance Authority, Ministry of Chamber, Insurance Companies, and any other Governmental organization as the case may be.• To represent the organization and negotiate with Insurance Companies on the broker agreement to be signed and ensure that it safeguards the companies' interest as well. • To meet the clients of the organization and maintain a good relationship with each of them. • To make sure that the enquiries received are materialized at any cost, by closely following up with clients and negotiating with Insurers. • To ensure that operational responsibilities are delegated to appropriate personnel and it has been carried out in an utmost professional manner. • To oversee that the Operations team gets the most competitive terms from the market in terms of rates and benefits offered. • To oversee that the claims reported by the client have been registered with Insurers immediately and necessary action has been taken. To negotiate with Insurers and get the legitimate and rightful claim of the client.• Supervision of Complaints handling and ensuring that the complaints are resolved within the TAT• Ensure proper filing system of the documents• Recruiting appropriate staff for the organisation and ensuring that proper training is provided to the employees• Supervising the receivables and payables for the organisation• To oversee that the organization is functioning as per the compliance requirements specified by concerned authorities.• Ensuring receipt of KYC documents from clients.General Manager, Insurance Broker, Customer Service Manager, Operations Manager Show less