Richard Payne

Experience

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  Ruby Tuesday

  Jan 1993 - Jun 2001

  General Manager

  •Managed all daily operations, sales, and purchasing•Highly involved in all aspects of business growth, development, and local store marketing•Training Programs, including writing, structuring and maintaining those programs•Training included one on one training as well as group sessions•Responsible for accounting procedures, inventory, Profit and Loss statements•Involved at all levels of developing, recruiting and staffing•Maintained low manager and staff turnover through creating a fun environment that took care both internal and external guests•Increased sales each year over the prior year and winning two awards:•Team Award 1997: Highest team satisfaction rating in the Region•Guest Award 1998: Highest sales increase in the Region Show less

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  Planet Hollywood

  Jan 2001 - Jan 2002

  Manager

  Managed daily operations. Responsible for scheduling and staffing of more than 100 FOH employees. Co-ordinated group and celebrity events as well as Monday night with Jeff Fisher. Involved in purchases of products and all inventory levels. Involved in weekly inventory counts and reconciliation.

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  American Contractors Exam Services

  Oct 2002 - May 2009

  Regional Manager and Instructor

  •Managed daily operations for classes and clients in twenty-five states •Managed five offices in the South Eastern region of the United States•Scheduled a team of instructors in twenty-five different states, and sixty different cities throughout the United States •Public Speaking - Instructed approximately 10,000 students in the areas of Business and Project Management and General Contracting in multiple states•Developed effective presentations for the purpose of teaching contractor candidates utilizing state-of-the-art technology and software as well as class manuals to accompany the presentations utilizing photographs and diagrams •Managed the shipping department and bookstore, which includes multiple website books stores, purchasing, and inventory control, including all satellite offices. Annual book sales of $3,000,000. •Client management – includes sales calls and contract negotiations with potential education partners•Human Resources functions include writing all company policies, writing and maintaining the employee handbook, all employee and management evaluations, as well as developing all job descriptions, career development plans and recruiting and training Instructors and sales team members Show less

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  I Recruit Managers

  May 2009 - Jan 2015

  Owner/Management Recruiter

  Executive Recruiter, researcher, and sourcer for the Hospitality Industry. My daily adventure is to source, screen, interview, and recommend prospective employees for employment in management positions with client companies. My past experiences are key when making connections, by having the ability to adapt well to field concepts, practices, and procedures of the hospitality industry.

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  Evolve Mortgage Services, LLC

  Nov 2014 - Aug 2022

  Compliance Auditor

  Compliance Auditor, Due Diligence

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  Flip Flop Properties LLC

  May 2017 - Jan 2024

  Co-Owner/Property Investor

  Property Investments in the Greater Nashville, TN areas

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  Labyrinth, Inc.

  Oct 2022 - now

  Technical Skills:•Currently managing 100 nationwide non-profit clients. •Sales and up-selling and cross selling clients on any gaps in service to achieve targeted goals •Retention - Specialist. Maintaining current short term and long term clients, meeting their needs and resolving issues and/or conflicts.•Obtain, prepare, file, track, confirm, and manage daily drafting and filing compliance registration applications to government agencies by paper and/or electronically•Database maintenance for all charitable registration filings •Conducting thorough and accurate research for each client filing Exceeding established Service Level Agreements such as response time and filing•Maintain a strict response time for all emails•Interact with clients via email, google meet, zoom calls, and office phone calls •Handle all state deficiencies and back filings in order to bring the nonprofit organization back into compliance. •Strong background in administrative/clerical services and detailed records management. •Excellent attention-to-detail, organizational and time-management abilities •Extremely, customer service-oriented mindset plus interpersonal, accurate computer/data entry, and oral and written communication skills. •Reliable, motivated, self-directed, and ability to be productive with minimal to no supervision Show less

  • Onboarding Specialist / Client Success Manager

    Oct 2024 - now

  • Registration Specialist / Account Manager

    Oct 2022 - now