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Ragu Raman

Service engineer

312 followers

Bengaluru, Karnataka, India

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Timeline
Skills
Networking
Photocopier
Linux
Customer service
Technical support
Service delivery
Mps
About me
7 yrs experience in office automation CCNA and A+ courses
Education
- KNNPMS hr.sec school
  2005 - 2006
  SSLC
- Thanapandian Polytechnic College
  2006 - 2009
  Diploma Electrical and Electronics Engineering first class
Experience
- Canon (ACDC)
  May 2010 - Oct 2013
  Service engineer
  Service delivery maintain response time
- HCL Infosystems Ltd.
  Oct 2014 - Dec 2015
  Customer Engineer
  Service delivery maintain response time handling amc and csmc
- New Smart Office Automation L.L.C
  May 2015 - Jul 2017
  Service Engineer
  Service delivery,maintain response time handling corporate and key clients
- SHARP Business Systems (India) Private Limited
  Aug 2017 - Aug 2019
  Customer Support Engineer
- コニカミノルタ株式会社
  Sept 2019 - Mar 2022
  Customer Support Engineer
- Mphasis
  Mar 2022 - Sept 2023
  Module Lead
- Capgemini
  Oct 2023 - now
  Senior Consultant
Licenses & Certifications
- Accounting Plus
  SHARP Business Systems (India) Private Limited
- Networking N+
  NIIT Limited
- Hardware A+
  NIIT Technologies Limited
- Sharp Color Specialist Certification
  Sharp Electronics Corporation USA
  Aug 2016
  View certificate
- Active directory in Windows
  Udemy
  Mar 2024
  View certificate
- MS OFFICE
  Mother Theresa
Honors & Awards
- Awarded to Ragu Raman
  Outstanding Contribution Fresenius Mar 2024 I have received the award for Outstanding contribution in SLA performance and taken the initiatives to reduce backlog incident and provide trainings to the team

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