Ian Johnston

Experience

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  NORWICH UNION INSURANCE LIMITED

  Aug 1988 - Jan 2000

  • Project Managed external design and relocation service providers to carry out moves within Norwich Union’s guidelines.• Planned and organised internal office moves using a methodical approach to ensure successful project implementation.

  • Group Facilities Office Designer

    May 1995 - Jan 2000

  • Various roles

    Aug 1988 - May 1995
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  Aviva

  Jan 2000 - Nov 2002

  • Facilitated and developed the moves team, projects and processes through the Norwich Union and CGU merger whilst maintaining high standards of delivery for business as usual. • Managed the team that dealt with 15,000 moves per annum across 229 sites throughout the UK.• Provided consultancy advice for moves work and on occasion manage refurbishment projects that require liaison with several external consultants. • Move Project Account Manager for a business unit dealing with 9,000 moves over 130 sites.• Compilation of cost estimates to be submitted to Business Managers for approval.• Managed refurbishment projects within existing sites, liaising with external consultants, producing project plan to ensure key dates are met.

  • Property Services Moves Team Manager

    Apr 2001 - Nov 2002

  • Moves Account Mananger

    Jan 2000 - Apr 2001
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  Operon

  Apr 2002 - Nov 2004

  Facilities and Project Manager

  • Facilitated and developed a relocation team within the partnership of the Civil Service and Operon.• Ensured that the efficient utilisation of space to exceed clients requirements whilst considering all relevant Health and Safety and Foreign Office guidelines. • Managed internal and external contractors and suppliers, ensuring all works are carried out efficiently, under budget whilst complying with Health and Safety Legislation.

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  Arcadia Group Ltd

  Sept 2004 - Apr 2008

  Senior Projects and Maintenance Manager

  • Manage the Projects Team dealing with all relocations and refurbishment projects within the Head Office complex.• Management of the Maintenance Team dealing with all aspects of hard FM services.• Manage my own and teams workload, ensuring all projects are delivered on time and within budget.• Ensuring day to day works are being completed whilst dealing with reactive short notice requirements.• Tender construction projects, developing a signed off budget and service level agreement.• Check that any works undertaken comply with IOSH; risk assessments, method statement, permits to work.• Proactive in ensuring structured customer management processes are implemented.• Regular liaison with Landlords representative ensuring common areas are up to standard.• Able to identify and solve issues that arise during the implementation of projects.• Produce progress and financial reports on projects.• Submit planning applications, building controls and temporary licences as required for the completion of projects. Show less

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  Genworth Financial

  Apr 2008 - Sept 2014

  Global Real Estate, Facilities and Health & Safety Manager

  REAL ESTATE RESPONSIBILITIES• Lead the day to day running of the Real Estate portfolio across mainland Europe, Asia and Latin America consisting of 25+ locations.• Working with the external resource in sourcing and disposing of property across all sites.• Periodically review the existing portfolio preparing options on cost savings where possible.• Negotiate with Landlords regarding rent reviews, lease extensions and terminations. FACILITIES RESPONSIBILITIES• Lead the day-to-day running of the Facilities Management department across mainland Europe, Asia and Latin America. • Ensure the cost effective provision, maintenance & development of the company’s infrastructure.• Manage physical security across all sites, ensuring access control is maintained and monitored• Delivery of all hard & soft services including; contracts, budgets & team management; projects, disaster recovery & providing a customer focused service. • Management, review and implementation of Service Level Agreements (SLA’s) and Key Performance Indicators, reviewing, monitoring and cost savings.• Owner of the European/Latin America Genworth company car fleet, liaising with users, HR and Fleet providers ensuring cars are selected in accordance with Genworth’s policy.HEALTH AND SAFETY RESPONSIBILITIES • Responsible for ensuring, as a minimum, compliance with all current and relevant safety legislation in all locations. In addition responsible the implementation of the Genworth Safety Management System in each location while giving consideration to local legislative interpretation.• Manage the arrangements for incident, accident and statutory inspections and enquiries, agreeing and implementing necessary changes.• Review and revise working practices to ensure they remain safe and in compliance with current legislation taking into consideration local variations and cultures.• Arrange the keeping of records of inspections, findings and producing reports that suggest improvements. Show less

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  Johnston Seventy One Limited

  Oct 2014 - Feb 2017

  Director

  Have been working with JLL since July 2015 as a consultant supporting their IFM business as a EMEA Transition and Expansion Manager - • Gather client specific Real Estate information in order to evaluate existing organisation, supplier base and cost structures (across EMEA)• Assist the Account Manager in defining and developing the outsource program • Apply benchmarking, best practice and industry standards during analysis.• Produce country specific transition plans to define appropriate staffing levels and opportunities for contract rationalisation• Prepare detailed transition plans for the establishment/outsourcing of facilities Management operations.• Negotiate, plan and manage the coordination of all transition project activities in relation to the establishment/outsourcing of Client’s Facilities Management operation• Co-ordinate the activities of internal/external specialists in the delivery of:o The Legal frameworko Finance and accounting processes and systems such as:Human Resources activities such as recruitment support and transfer of staff under ARD/TUPE regulationso Information technology systems such as customer help deskso Sourcing strategyo Facilities Management operations o Self Perform mechanical and electrical maintenance services where applicable• To provide as directed periodic compliance auditing of the post transitioned facilities• To provide/facilitate transition support to the on site account teams• Establish and maintain a positive business relationship with all Client representatives and service providers• Actively seek to mitigate risk and strive to eliminate JLL Integrated Facilities Management Group’s exposure for engaging in less than optimal courses of action on behalf of the Client• Carry out the duties of Transition Project Leader for high profile, complex and/or business critical transitions.• Provide assistance and guidance to all members of the Transition Team Show less

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  Historic Royal Palaces

  Oct 2014 - Nov 2014

  Volunteer Team Leader - Blood Swept Lands and Seas of Red

  Working as a team leader supervising the different teams of Volunteers during the installation and de-installation of the poppy exhibit in the moat at the Tower of London.

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  Cargill

  Jan 2015 - Jul 2015

  Interim Relocation and Facilities Manager (6 month contract)

  • Lead the practical facilities management aspects of major office relocation projects, including the preparation, review and implementation of project plans for senior management.• Partner with senior management to understand, coordinate and implement current and future office services needs.• Direct complex day-to-day activities within the office services team.• Implement and ensure processes for safety and security on a day-to-day basis• Provide senior management with accurate budget information including analysis of current and future expenditure.• Manage the office services budget and control capital and expenses.• Effectively manage all services provided by contracted companies and oversee performance.• Review office services insourcing/outsourcing strategy in conjunction with senior management.• Manage and provide coaching to office services staff including coaching companies core values.• Accountable for providing direction to office services team in the daily work and managing employee engagement. Show less

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  JLL

  Jul 2015 - Jun 2022

  Director, Transitions

  Leading multiple teams predominantly across EMEA and sometimes from a global perspective. Our role is to implement and embed new products across JLL for IFM, Multi-X, Lease Admin and Engineering Services.Key responsibilities- Produced transition plans to cover a Client’s FM outsource program.- Oversee the implementation of all transition activities with the agreed plans.- Managed all transition projects with agreed budget and timelines.- Maintained high standards of documentation.- Gathered client specific Real Estate information to evaluate existing organisation, supplier base and costs structures across the region.- Prepare detailed transition plans to establish the Facilities Management operation.- Negotiate, plan, and manage the coordination of all transition project activities in relation to establish the clients outsourced Facilities Management operation.- Coordinate the internal and external specialist activities for the delivery of the following:o Legal frameworko Finance and accountingo Human Resourceso Information Technologyo Sourcingo Facilities Managemento Mechanical and Electrical Services- Provide transition support to on the onsite account teams.- Establish and maintain a positive relationship with all client representatives and service providers.Key achievements- Since joining JLL, I have delivered multiple transitions and mobilisations in EMEA and, on occasions, across the globe- Developed a global Transition risk management process and a change management structure- Delivered Transition process training to existing and new team members- Supported Solutions Development Team on securing new clients during sales presentations- Supported existing IFM accounts, Philips, Amgen, Lenovo secure new sites and countries as part of ongoing expansion- Helped support the development and improvements for the tools to deliver successful transitions.- Successfully passed the LRQA ISO9001:2015 for the Transition team. Show less

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  JLL Work Dynamics

  Jun 2022 - Oct 2023

  Regional Tranformation Lead for JLL Work Dynamics @ Amazon

  Deep corporate real estate expertise to advise stakeholders within the Global Real Estate & Facilities organisation, acting as the point of contact and coordinator to deliver their global transformation.Key responsibilities- A Real Estate subject matter expert leading regional and global execution of Globalised Real Estate Program- Understand interdependencies of different Corporate Real Estate Functions and lead discussions on industry best practice.- Technical understanding of different Real Estate services and space type.- Ability to translate Real Estate services from concept to process flows and contribute to global policies and procedures.- Able to manage regional and global execution of immense globalisation program with multiple workstreams and phases in parallel.- Roadshow implementation and training of final globalised program.Key achievements- Cooperating with other regional transformation lead and interacting with the transformation project team.- Act as region representative for the global transformation team.- Established a strong position as a trusted advisor for the regional program and function leads.- Assisted in the coordination of information and data gathering exercises for the reviewed programs.- Presented outcomes and recommendations for programs to transform towards the consistent global delivery.- Tracking actions and deliverables for programs, reporting to global projects leads allowing for global control over transformation delivery.- Participated in Regional review of new global programs. Show less

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  JLL

  Oct 2023 - now

  Director, Property & Asset Management - Innovation Project Manager

  My role is responsible for the practical bringing together of ideas, innovations, technology, operations, and efficiency, to lead the successful deployment of new solutions at a multi-site level across the region. Providing operations analysis to inform decision making, supporting connectivity between initiatives, ideas & operations. To bring to life new efficiencies enabling the practical deployment, supporting the regional sites to achieve success with invigorated initiatives roll out. Reporting the new initiative deployment success/failure clearly and with statistics. Adjusting the plan dynamically as required to changing client needs and changing demands, yet maintaining progress and control of the program. Focused on rapid rebound and redirection following identification of fail-fast situations Show less