Experience

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  Ibm ireland

  Sept 2000 - Apr 2009

  Transition manager
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  Ibm daksh business process services pvt. ltd

  Apr 2009 - Feb 2013

  As the Delivery Project Executive for a large internal Account, I am responsible for 170 employees across 2 locations who serve several regions across the globe. My responsibilities include to manage relationships with the client at the senior management level, establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making, ensure career development activities for team members, ensure adequate guidance & training of team members to ensure process objectives and customer requirements are met. Furthermore I am responsible to drive standardization and optimization across the processes delivered.I am also assisting the senior leadership team with various initiatives and strategies outside my immediate scope. Show less

  • Delivery Project Executive / Group Manager F&A - GBS IRO

    Jul 2011 - Feb 2013

  • DGM Operations F&A

    Apr 2009 - Aug 2011
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  Ibm deutschland gmbh

  Mar 2013 - now

  As a Transition Manager in the F&A area, I am project managing the transition from client hosted processes to offshore centres, keeping the IBM methodology in mind and continuously helping client to enhance their processes and procedures to best in class standards. The key to success during this process is the change management.

  • Associate Partner

    Oct 2023 - now

  • Practice Leader BPO Talent & Transformation DACH

    Jan 2023 - now

  • Project Executive

    Nov 2021 - now

  • Delivery Project Executive at IBM Deutschland GmbH

    May 2015 - Nov 2021

  • Transitions Manager EMEA

    Mar 2013 - May 2015