Experience

• 

  Devyani international limited

  Oct 2013 - Aug 2014

  Customer service associate

  My responsibilities were...1. In devyani international limited i was working in pizza hut(PHD) at IGI Airport New delhi.T1. As a customer service Associate.2. which include cashiering, Taking the order, and delivering the order.3. handling customer complaints regarding the product quality.4. also worked in back house.Which includes making, backing and packing of Pizza.

• 

  Croma

  Sept 2014 - now

  Growth of business network:Identification of focused seller partners through intermediary channels bringing in certain revenue potentialRegular engagement with these focused sellers (each to be met as per beat plan monthly) and assisting them with their ordersAcquisition and activation of new sellers in the intermediary network (delivering consistent sale)Convert new sellers into focused sellersManaging after sales services:Coordination with central team for logistics and servicesCoordination of customer escalations- installations, logistics, warranty and other service-related processesLiaising with partner organization counterparts at district at state levelSetting up and execution of all new processes for sellers (logistics, operational, concepts, etc.)Marketing-Coordinate with marketing team to take branding campaigns and events live on-ground.Organize Croma events at local level with intermediary channel partners for boosting sales periodically6. Sales responsibility for assigned territories:Grow daily run rate in terms of average orders per day as per targetsGMV and business growth as per targetsMaintain ASP as per targets Show less

  • Business Development Associate

    Nov 2023 - now

  • Associate Omni channel operation (North & East)

    Jul 2022 - Oct 2023

  • Assistant Department Manager

    Jan 2019 - Jun 2022

  • Team Member Omni Channel / E-Commerce

    Jan 2016 - Dec 2018

  • customer service specialist (csd)

    Sept 2014 - Jan 2016