Vikas Singh Rawat

Experience

• 

  Aloft Hotels

  Jul 2019 - Nov 2019

  Industrial Trainee
• 

  Taj Hotels

  Jul 2021 - now

  As a Guest Service Officer , I am dedicated to ensuring exceptional experiences for our guests from arrival to departure. My responsibilities include:Assisting guests with check-in and check-out procedures efficiently and accurately.Resolving guest inquiries, concerns, and complaints promptly and courteously.Coordinating with other hotel departments to fulfill guest requests and preferences.Upholding the highest standards of hospitality to create memorable stays for every guest. Show less As a Guest Service Associate, I am responsible for providing exceptional customer service and administrative support to ensure smooth operations at the front desk. My duties include:Greeting and assisting guests in a courtesy manner .Managing the reception area to ensure cleanliness and organised.Handling incoming and outgoing mail.Collaborating with other departments to address inquiries and resolve issues promptly.With strong communication skills and attention to detail, I strive to create a positive and welcoming atmosphere for all who interact with our front office. Show less

  • Guest Service Officer

    Jan 2024 - now

  • Guest Service Associate

    Apr 2022 - Jan 2024

  • On Job Trainee

    Jul 2021 - Apr 2022