Vikas Singh Rawat

Vikas Singh Rawat

Industrial Trainee

Followers of Vikas Singh Rawat717 followers
location of Vikas Singh RawatRudraprayag, Uttarakhand, India

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  • Timeline

  • About me

    Guest Service Officer

  • Education

    • Hemwati Nandan Bahuguna Garhwal University

      2018 - 2021
      Bachelor of Hotel Management Hospitality Administration/Management
    • Indira Gandhi National Open University

      2023 - 2025
      Master of Tourism and Travel Management Hospitality Administration/Management
  • Experience

    • Aloft Hotels

      Jul 2019 - Nov 2019
      Industrial Trainee
    • Taj Hotels

      Jul 2021 - now

      As a Guest Service Officer , I am dedicated to ensuring exceptional experiences for our guests from arrival to departure. My responsibilities include:Assisting guests with check-in and check-out procedures efficiently and accurately.Resolving guest inquiries, concerns, and complaints promptly and courteously.Coordinating with other hotel departments to fulfill guest requests and preferences.Upholding the highest standards of hospitality to create memorable stays for every guest. Show less As a Guest Service Associate, I am responsible for providing exceptional customer service and administrative support to ensure smooth operations at the front desk. My duties include:Greeting and assisting guests in a courtesy manner .Managing the reception area to ensure cleanliness and organised.Handling incoming and outgoing mail.Collaborating with other departments to address inquiries and resolve issues promptly.With strong communication skills and attention to detail, I strive to create a positive and welcoming atmosphere for all who interact with our front office. Show less

      • Guest Service Officer

        Jan 2024 - now
      • Guest Service Associate

        Apr 2022 - Jan 2024
      • On Job Trainee

        Jul 2021 - Apr 2022
  • Licenses & Certifications

    • The Fundamentals of Digital marketing

      Google Digital Garage
      Jul 2020
    • Training certificate

      Taj Hotels
      Mar 2022
    • Tourism - Marketing and Promotion

      Alison - Free Online Learning
      May 2021
    • Training Certification

      Aloft Hotels
      Nov 2019
    • Experience letter

      Taj Hotels
      Sept 2024