David Ta

Experience

• 

  LG Electronics Vietnam

  Feb 2004 - Sept 2008

  Service Supervisor

  Responsible for the service of electronic products.Repair electronic products(TV LCD, plasma, DVD player, Mini home theater system, Monitor…).Solving claims for customers.Consultant to customers about all electronic products.Supporting technique to sales and marketing department. Supervising authorize service system south area.Supporting authorized service centers in the south area about technical issues.Report to Service Manager.

• 

  Công Ty Sóng Nhạc

  Apr 2010 - Jul 2014

  Technical Services Manager

  Responsible for coordinating with the relevant departments to perform well the after-sales service. Working closely with overseas suppliers on technical issues for improving the product, as well as available parts for production and warranty.Take care of service and technical division which include service, technical, and productionManage the service team, technical team, manufactory, and authorized service centers (ASCs) in the nation.Training technical, products to the technical team, ASCs, and relevant parties.Controlling quality of products imports monthly.Feedback to overseas suppliers about technique issues, parts for production, and warranty.Manufacturer consultant to BOD what is like efficient the reasonable cost of production.Calculating the cost of production. Compiling document of technique product.Report to General Director. Show less

• 

  SUNHOUSE KITCHEN APPLIANCE

  May 2015 - Feb 2017

  Service Manager

  Administer customer service department with running efficiently and steadily.Create, complete, and handle service policies.Planning service budget for warranty. Establish KPI and act to Authorized Service Centers (ASCs).Monitoring ASCs what is like to operate effective performance.ASC contract signing/termination ASC evaluation and auditing.Training technical, product to technician team, ASC, and relevant parties.Oversight spare parts used to warranty, repair, and provide to ASC.Report to General Director. Show less

• 

  GREE AIR CONDITIONER (VIETNAM) CO., LTD

  Feb 2017 - Feb 2018

  Customer Service Director

  Take over the entire customer service department with regards to all products Resident Airconditioner(RAC) sold out Vietnam market.Establish, implement and manage service policies.Planning and control of service budget and warranty provision. Establish and handle warranty policies for each product. Built-up KPI for Authorized Service Centers (ASCs).Overseeing ASCs what is like to run positive performance.ASC contract signing/termination ASC evaluation and auditing.Training technical, product to technician team, ASC, and relevant parties.Converge and analyze the level of customer satisfaction through a client comfort survey.Conduct spare parts used to warranty, repair, and provide to ASC.Monitor defective ratio and product quality report to R&D division.Report to General Director. Show less

• 

  JMATEK

  Feb 2018 - Apr 2023

  Electronics consumer

  • Senior Services Manager

    Feb 2018 - Apr 2023

  • Senior Services Manager

    Feb 2018 - Apr 2023
• 

  LIXIL

  Jun 2023 - now

  Customer Service Leader(Manager)

  Sanitary