Grahame Boath

Experience

• 

  Sky

  Mar 2006 - Aug 2023

  • Create and develop Looker Studio based reporting that drives operational performance improvements and ensures the right visibility for the operational estate & stakeholders• Articulate findings of analysis and create suggestions for improvement to key stakeholders through various communication methods• Analyse in detail and share insight on important trends associated to our key metrics • Always considering the impact of one metric on another to present a well-rounded view of reporting and analysis• Proactively engage and communicate effectively with stakeholders at all levels• Work efficiently and deliver against tight timescales Show less • Create and develop Excel based reporting that drives operational performance improvements and ensures the right visibility for the operational estate & stakeholders• Articulate findings of analysis and create suggestions for improvement to key stakeholders through various communication methods• Analyse in detail and share insight on important trends associated to our key metrics • Proactively engage and communicate effectively with stakeholders at all levels• Work efficiently and deliver against tight timescales Show less • Analyse data to gather insight on potential skill and knowledge gaps. Highlight any trends and Feed back to key stakeholders.• Create and distribute reports to gain insight and highlight trends in advisor actions• Work with stakeholders at multiple levels to ensure the needs of the business are met • Providing Ad Hoc reporting on request • Identify and feedback any system issues which could negatively impact on the customer journey• Ensure that solutions are monitored and the impact assessed, ensuring KPIs are met• Provide coaching and support to advisors to promote best practice and encourage correct behaviours Show less

  • Reporting & Performance Analyst

    May 2019 - Aug 2023

  • Planning Analyst

    Feb 2019 - May 2019

  • Operational Assurance Analyst

    Aug 2018 - Jan 2019

  • JEDI

    Mar 2006 - Aug 2018
• 

  Nationwide Building Society

  Dec 2023 - now

  Using listening skills to understand Member needs Providing exceptional customer service Handling and resolving complaints, ideally at first point of contactProviding information on alternative products to meet member needs

  • Customer Experience Insight Analyst

    Feb 2025 - now

  • Senior Performance & Operations Consultant

    May 2024 - Feb 2025

  • Personal Banking Manager

    Dec 2023 - May 2024