Osir Victor

Experience

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  Nairobi City County Government

  Sept 2016 - Jan 2017

  Procurement Intern

  Key Achievements* Prepared both tendering and quotation documents.* Opened tenders and quotations previously advertised in the local dailies. * Strategically sourced suppliers by the use of pre-qualification method.* Harmonized both opening and evaluation minutes and agendas for tenders formerly opened. * Evaluated bidders ability to supply in terms of technical and financial prowess.* Advanced Local Purchase Order(LPO), Local Service Order(LSO) for goods and services.* Customer care - served as a procurement technical advisor to members of the public as well as other departments on matters that needed clarification. * Integrated computer skills in relation to expertise preparation of professional procurement documents and also practiced record keeping. * Deliberated effective and efficient stock control measures (i.e. inspection, receipt, storage, issuance, disposal)* Familiarized with the Public Procurement and Asset Disposal Act 2015 Show less

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  Lakole Building & Construction Co. Ltd

  Feb 2017 - Jun 2017

  Assistant Stores Clerk

  Key achievements* Validated proper maintenance and up to date materials inventory receipt and issue records. * Ascertained issuance of the construction materials and equipment as per the daily usage limits.* Instituted requested for initiation order and purchase requisition for materials and equipment replenishment on site. * Periodically compared and harmonized the bin card balances with the actual physical stock store count. * Generated reports, documents, discrepancies on orders received for record keeping and reimbursement purposes.* Generally supervised the site regarding material wastage, material and equipment safety. Show less

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  BRCK

  Nov 2018 - Mar 2021

  Key Achievements * Fostered rapport and loyalty between the company, its customers and the 1,025 retailers across the 5 regions where our WiFi infrastructures are by addressing to their concerns to resolution hence transforming them to passionate brand advocates this enabled our pod get at least a monthly recurring 10 prospective agents.* Piloted a biweekly up/downtime report system which helped increase ticket scheduling efficacy to up to 60% enabling Ops pod hit and maintain a recurrent 83% of the set 85%+ target uptime this meant reduced churn rates, network stability and more revenues.* Proactively initiated and drove projects aimed at improving both agents and customer experience metrics.* Escalated high priority network and equipment technical incidents from agents and customers with DNOC and subsequent follow-ups to resolution.* Accounted all expenditure support and network management for both fixed and mobile WiFi sites. Show less

  • Agent | Customer and Operations Support Associate

    Jan 2020 - Mar 2021

  • Field Service Technician

    Nov 2018 - Dec 2019
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  Fiberlink Limited

  Apr 2021 - May 2021

  Inbound Customer Service Representative Lead

  Key Achievements* Demonstrated top-notch response rate to enquires on all social media platforms, live chats and first contact resolution for inbound calls from clients.* Influenced up sales, cross sales and closed deals whenever opportunities arose.* Built and maintained customer loyalty through 100% strong-cordial rapport with the clients and turned them into passionate brand advocates.* Envisioned personalized customer service by independently responding to client's inquiry as per their need.* Courteously followed up and actioned all complicated customer interactions when and where required.* Identified, escalated and reported priority issues to the technical department for action and resolution.*Frequently managed and updated the customer information in the company's CRM software database. Show less

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  WefixTech

  Jun 2021 - Jul 2022

  Procurement | Logistics | Operations Support

  Key Achievements* Initiated continuous supplier KPI reviews and evaluation to measure their performance against the business needs in bid to mitigate risks and build supply chain resilience and sustainability.* Maximized efficiency and productivity through the company's overall supply chain and logistical operations processes ensuring commercial objectives of the business are met.* Streamlined procurement processes driving 100% efficiency through a pull based demand system that reduced obsolete stock and associated costs saving the company up to 45% in total expenses.Responsibilities* Analytically and strategically sourced, reviewed and evaluated suppliers, prices products and services daily.* Proactively tailored the day-to-day overall company's operational efficiencies in line with it's processes and standards* Built, strengthen and oversaw unified logistical queues and coordinated relevant tasks to meet scheduled trips.* Counterchecked suppliers LPOs against goods received note before preparing invoices for payment facilitation.* improved the overall supply chain functions performance by proactively managing the key set KPIs in both logistics and procurement.* Drove continuous improvement of processes by integrating systems, streamlining workflow, creating operating procedures, eliminating waste and implementing tools* Fostered and coordinated good suppliers relationship and negotiated proposed contracts.* Spearheaded cost rationalization through frequently conducting market price surveys for parts sourcing.* Engineered and envisioned an up-to-date records of inventories, pricelist and list of pre-qualified suppliers.* Identified and actioned both present and future opportunities for continuous overall service improvement.* Proactively followed up and auctioned all customer escalations and support queries within the stipulated SLA* Envisioned personalized service by independently responding to client's inquiry as per their needs Show less

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  Tushop

  Nov 2022 - now

  • Senior Procurement Associate

    Sept 2024 - now

  • Business Operations Associate

    Jul 2023 - Aug 2024

  • Lead Customer Advocate

    Nov 2022 - Jun 2023