Akash Kumar

Experience

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  NAVAL NCC

  Jan 2008 - Nov 2011

  Team Leader

  A,B,C certificate holder of NCC NAVAY

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  Accenture innovation jockey 4

  Nov 2015 - Jun 2018

  Grand winner of Accenture innovation jockey 4

  I am proud to have been a winner of the grand prize at the Accenture Innovation Jockey 4 competition. Our winning project, 'Seva, Connecting India Healthy India,' focused on digitizing healthcare services and delivering a comprehensive solution to tackle the challenges of long queues and delays in medical care. This achievement also afforded me the incredible opportunity to explore Silicon Valley and immerse myself in the forefront of technology during a visit to the Accenture Technology lab in Singapore. Show less

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  Accenture

  Apr 2017 - Apr 2017

  Visit to Accenture IOT lab, Singapore
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  Unisys

  Jan 2019 - May 2022

  Enterprise Senior Associate (ServiceNow Developer)

  - Consultation, Implementation, design, and development of ServiceNow solutions.- Extensive experience as a ServiceNow Technology Analyst, specializing in end-to-end implementation of Service Catalog, Incident Management, Problem Management, and Change Management.- Designing and engineering solutions using ServiceNow components to meet various ITSM requirements, including business workflows, ticketing, and more.- Proficiency in ServiceNow components like Business Rules, Script Includes, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Access Control Lists, and more.- In-depth knowledge of JavaScript for customizing ServiceNow functionalities.- Hands-on experience with configuring email notifications, SMS notifications, and generating reports.- Worked extensively with transform maps, data sources, and various transform scripts for efficient data loading and management.- Proficient in implementing configurable SLA (Service Level Agreement) management for improved service delivery.- Meticulous documentation of customization processes to ensure clarity and consistency.- Provided crucial support in developing the ITSM roadmap, including the analysis and recommendation of emerging ITSM technologies for enhanced efficiency and reduced risk.- Played a pivotal role in providing configuration update support and conducting functionality checks within the ServiceNow development cycle.- Collaborated closely with the ServiceNow functional team to build requested items and tasks, creating efficient workflows to manage processes from customer requests to fulfillment.- Worked in tandem with the development team to seamlessly migrate updates into the production environment.- Spearheaded the development of systems integrations and process automation, maximizing the platform's workflow capabilities.- Worked collaboratively with functional and administrative teams to deliver tailored, automated workflow solutions within the ServiceNow environment. Show less

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  Cognizant

  May 2022 - now

  ► Sr. Infrastructure Developer at Cognizant🌟 Current Role: Driving ServiceNow Excellence & Innovation🚀 Leading Transformative Projects:Successfully led the "Back to Standard" project, streamlining ServiceNow instances by removing excessive customizations, optimizing system performance, and aligning with industry best practices.Played a pivotal role in the "Tokoya Upgrade" project, ensuring a seamless transition to the latest ServiceNow version, enhancing system capabilities and user experience.💡 Current Focus: Process Automation & Cutting-Edge IntegrationSpearheading process automation initiatives, improving operational efficiency, and enabling streamlined workflows.Integrating Active Directory (AD) systems to enhance user management and authentication processes within ServiceNow.Leveraging predictive intelligence to drive data-driven decisions and deliver proactive service management solutions.🤝 Collaborative Leadership:Guiding cross-functional teams to achieve project milestones and exceed client expectations.Nurturing a culture of continuous learning and innovation, fostering a dynamic and high-performing team.📈 Driving Results:Delivering measurable results by optimizing ServiceNow instances for enhanced performance, stability, and scalability.Achieving seamless system upgrades and minimizing disruptions for clients.🌱 Skillset Expansion:Continuously enhancing my expertise with skills in UI Builder, integrations with MuleSoft, Workday, and Biography DB.Diving into Generative AI and completing micro-certifications in Predictive Intelligence, Flow Designer, and Performance Analytics. Show less

  • Infra Dev Specialist

    Oct 2024 - now

  • Sr. Infra developer

    May 2022 - Oct 2024