Kapil Kalgutkar

Experience

• 

  Karthik Alloys Limited - India

  Jul 2018 - Jul 2018

  Intern

  Observing different engineering process of the refinery industry and presented the final report.

• 

  Goa Shipyard Limited

  Jan 2020 - Mar 2020

  Intern

  Testing and assisting in outfitting activities.Documenting daily system tests and assisting in presentation of reports.

• 

  Micro Labs Limited

  Oct 2020 - Apr 2021

  Management Trainee

  Assisted in the development of training programs for end users by collaborating with OEM vendors and cross functional teams.Reduced the time required for qualification activities by 15% ensuring early handover of the systems to the end users. Implemented line level training program resulting in reduction of user error to a large extent, ensuring smooth production.

• 

  OPTEL Group

  Jan 2022 - now

  Managing service projects from initial service request through project closure, Escalating customer complaints to problem resolution, and critical incident management, Coordinating the work of the various internal actors, Managing customer expectations as well as communication throughout the project delivery process, Working closely with colleagues from other regions (Europe, Asia, South America) when delivering mandates, Responsible for the management of maintenance services, Identifying and mitigating project delivery risks, and Evaluating the financial performance of the projects. Show less Successfully resolved customer issues and complaints, achieving a high customer satisfaction rate. Implemented creative problem-solving techniques to address customer challenges and ensure a positive experience.Managed spare part queries and improved the requests for spare quotations by 30% and increased revenue from spare parts by 20% through prompt responses on requests and guiding customers to understand the importance of spares management.Collaborated with cross-functional teams to address and resolve escalated customer issues.Participated in regular team meetings to share insights and contribute to continuous improvement initiatives. Show less

  • Service Project Manager

    Dec 2023 - now

  • Technical Support Specialist - Junior Engineer

    Jan 2022 - Dec 2023