Dipak Kumar Mandal

Experience

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  Folsom Cafe

  Jul 2020 - Jan 2021

  Intern
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  Smart Staffing Solutions Pvt. Ltd.

  Feb 2021 - Dec 2021

  Project Intern
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  SP English Boarding School

  Mar 2022 - Dec 2022

  Primary School Teacher
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  Maa Annapurna Sweets

  Jan 2023 - Oct 2023

  Assistant Manager
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  Dynamic Technosoft

  Dec 2023 - now

  Technical Support Executive

  Company DescriptionDynamic Technosoft is an established and leading IT solutions company in the IT market, providing comprehensive software development, web products, computer training, hardware & networking solutions, and IT-related product marketing for 9 years. We are a team of dedicated professionals committed to providing our clients with a single point of contact to manage their services. Our vision is to constantly adapt and broaden our range of services to reflect the future needs of our customers. We have our own staff of engineers, software developers & IT professionals with several years of experience in this field. Our suite of customized/retail software products provides excellent service and is backed by our commitment to complete installations in as short a period as possible and providing after-sale services.Role DescriptionThis is a full-time on-site role as a Technical Support Executive located in Janakpur, Nepal. The Technical Support Executive will be responsible for responding to customer inquiries, resolving technical issues, providing customer service, troubleshooting, and providing technical support to our clients. QualificationsAnalytical skillsExperience in customer support and technical supportTroubleshooting skillsExperience in customer serviceExcellent communication skillsBachelor's degree in Computer Science or related fieldProficient in multiple computer operating systems and software applicationsSolid understanding of computer networks and hardwareRelevant certificates, diplomas, or technical training would be beneficial for this role. The candidate should possess a deep understanding of technologies and their applications, flexibility, and a commitment to providing the highest quality customer support. Show less