Cheryl Minkema

Experience

• 

  Adobe Systems, Inc

  Jul 2001 - Nov 2003

  Contract Technical Writer

  - Created new and updated help documentation topics for Acrobat, InDesign, InCopy and Photoshop products using FrameMaker.- Wrote and edited technical support documents for Customer Support team.- Wrote feature-specific tutorials for InDesign and Acrobat products.- Managed project-specific localization issues for translated.

• 

  Vulcan

  Apr 2002 - Dec 2003

  Contract Technical Writer

  - Documented custom internal WAN-based applications for System Administrators and Software and Hardware Deployment Technicians.- Documented and assisted User Interface team with design of custom Web-based application.- Managed document project schedules, successfully meeting all milestones and project deadlines- Created FrameMaker and WebWorks Publisher templates to streamline HTML Help conversions.

• 

  Teranode

  Jan 2004 - May 2010

  Publications Manager

  Directed all technical documentation and training activities for Teranode’s Bioinformatics products. Expanded responsibilities included content creation and design support for marketing and sales collateral.- Authored complex modeling software processes for beginner to advanced end users in the pharmaceutical industry.- Managed training services team, including development of training materials, scheduling and conducting customer onsite training.- Maintained company internal and external website ensuring all content is up-to-date.- Created and maintained SharePoint documentation site for all technical documentation, training, marketing and sales materials.- Collaborated with cross-functional team to research product, audience, and documentation needs ensuring all company content and branding standards were met.- Interviewed customers to gather requirements for new semantic driven software application and served as user advocate during design meetings to ensure requirements were met. Show less

• 

  Microsoft

  Jun 2010 - Jun 2010

  (Contract) Senior Technical Writer

  - Reviewed and revised existing processes, policies, and procedures documents for Tier-4 support team to meet Microsoft standards.- Defined the restructure and categorization of documents within the support team’s SharePoint site for consistency and ease of use.

• 

  LexisNexis

  Jul 2010 - Mar 2018

  Directed all technical documentation activities for the Business of Law Software Solutions hosted and SaaS applications for law firm practice management, litigation, and CRM. - Collaborated with cross-functional teams to align documentation priorities and schedules with product releases and customer needs.- Gathered data to identify gaps and implemented new processes for streamlining documentation activities and deliverables within an Agile/Scrum development environment (Six Sigma Yellow Belt project).- Managed migration of all online content from legacy servers to an Amazon S3 environment reducing file upload time from hours to minutes.- Planned and managed the redesign of all online help sites from tri-pane formatted output to responsive HTML5 output for optimal viewing on a variety of devices.- Implemented Google Analytics to track and identify client usage patterns to drive content improvements. Show less

  • Technical Writing Manager

    Jan 2015 - Mar 2018

  • Senior Technical Writer

    Jul 2010 - Dec 2014
• 

  Red Hat

  Jul 2018 - Jan 2022

  Direct technical writing efforts for Developer Tools, Serverless, and Service Mesh documentation teams to drive Red Hat and Customer Content Services strategic initiatives for product content that supports the Red Hat’s customer base.- Hiring and retaining talented writers to scale and grow the organization.- Conduct quarterly performance assessments and provide actionable feedback to associates.- Provide development coaching at regular intervals and offer concrete suggestions for growth.- Advocate for writers with peer functions and programs.- Communicate key strategic information and writer program status reports to senior leadership.- Partner with Content Strategist and Documentation Program Manager to manage program risks and resource gaps. Show less Direct and manage global technical writing teams for Red Hat Developer Tools and Red Hat Virtualization project teams.- Collaborate with documentation project team members to ensure all documentation deliverables are completed on time and meet customer needs and company goals- Ensure collaboration and consistency in the management of content tasks and engagement of documentation associates within a fast-paced company environment- Manage global staff and provide mentoring and individualized development plans- Identify opportunities to improve and advance writer efficiency Show less Established consistent content plans for Red Hat Virtualization and Red Hat OpenStack that are supported by all stakeholders, including product management, product engineering, field teams, support services and the content development teams. - Collaborate with cross-functional global product team to identify content needs and establish task priorities- Scope and define user story based detailed documentation plans to ensure content meets customer needs and company goals- Manage and maintain relationships with product stakeholders, communicating strategy and status regularly- Engage with documentation program manager to align product documentation delivery schedule and writing tasks Show less

  • Manager, Customer Content Services

    Mar 2020 - Jan 2022

  • Associate Manager

    Apr 2019 - Mar 2020

  • Content Strategist

    Jul 2018 - Apr 2019
• 

  Torc Robotics

  Jan 2022 - now

  Senior Manager, Technical Communications

  Direct, manage, and grow the technical communications team to support Torc initiatives and strategies:- Hiring and retaining talented writers to scale and grow with the organization.- Develop a content strategy for ensuring internal and external documentation delivers according to industry and company standards.- Gather data to identify gaps and implement new processes for streamlining documentation activities within a Agile development environment.- Interface with cross-functional teams to identify content needs.- Ensure consistency in the management of documentation priorities within a fast-paced company environment. Show less