Heidi Alard

Experience

• 

  Eaton's Crouse-Hinds Business

  Jun 2007 - Dec 2008

  Purchasing Clerk

  Create purchase requisitions, maintain stock of medical supplies, printed forms and carton labels, create truck manifests and bills of lading in SAP, receive purchase orders into Oracle and I26 programs, report steel and carton consignment usage

• 

  Wire Rite Data, Inc.

  Jan 2009 - Dec 2009

  Administrative Assistant

  Answer telephone, screen and direct calls, maintain filing system, sort and distribute mail, obtain approval of invoices, enter invoices into QuickBooks, pay vendor invoices, create customer invoices, receive payments, create expense reports, assist management with travel arrangements, track scheduled maintenance and oil changes on fleet vehicles, assist office manager with projects

• 

  Legacy Measurement Solutions

  Jun 2010 - Apr 2015

  Inventory Coordinator/Administrative Assistant

  Monitor inventory min/max levels, process purchase requisitions, vendor communications, create purchase orders, track and expedite orders, review order confirmations for errors or discrepancies, receiving of purchase orders, process RMA's, new vendor set-ups, inventory cycle counts, assist sales persons, new customer set-ups, shipping and receiving, schedule freight, assist with accounts payable and accounts receivable, data entry into Microsoft Office, QAD and eFSR programs, schedule travel arrangements, answer telephone, screen and direct calls, maintain filing system, sort and distribute mail. Show less

• 

  Reaxis Inc.

  Jul 2015 - Mar 2022

  Senior Customer Service Representative

  Process customers’ purchase orders, create sales orders in Microsoft Navision, coordinate with Production, QA Dept., and Warehouse to ensure product meets specification and orders are completed on time, prepare documentation for shipments, obtain freight quotes for LTL/FTL domestic shipments and LCL/FCL ocean & air shipments, schedule freight pickups, create product and shipping labels, invoice completed sales orders, , file AES ITN/ACE and Certificates of Origin, process sample requests, create credit memos and RGAs, monitor/update tariff codes, attend seminars to ensure company's export compliance. Complete Canadian Customs documents, USMCA certificates and Dangerous Goods Notes, and adhere to ISO 14001 & ISO 9001 certifications. DOT, IATA and IMDG certified. Show less

• 

  Resco Products, Inc.

  Mar 2022 - Mar 2023

  Customer Service Representative - Exports

  Process all international customers’ purchase orders, create export sales orders in QAD, review Letters of Credit with customers and banks, coordinate with Production, QA Dept. & Warehouse to determine when orders will be prepared for shipment, create commercial invoices and packing lists, create marks pages/pallet labels, complete Shippers Letters of Instruction (SLI’s) and USMCA certificates, obtain air & ocean LCL/FCL freight quotes, schedule freight pickups, communicate with customers’ freight forwarders for ex-works shipments, invoice completed sales orders, review and process freight invoices, create credit memos, obtain and review final shipment documentation, and follow up with customers for payment status. Show less

• 

  Equipment & Controls, Inc.

  Mar 2023 - now

  Order Management Specialist